Allentown Field Service Engineer II, Operational Services

Fuller Technologies; Allentown (Lehigh County); Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible home base in US

Annual bonus for certifications

401(k) with company match

Health, disability, life insurance

PTO and holidays

Job summary

Fuller Technologies seeks a Field Service Engineer II to deliver installation, commissioning, maintenance, and troubleshooting for Fuller cement processing equipment across customer sites. Travel up to 75% will be required, with occasional exposure to construction environments.

You will work with customers and site teams to ensure safe, efficient operation and high-quality field service support. You will develop optimized solutions for kilns, coolers, burners and related systems, perform process

Qualifications

• Experience in process engineering, quality control, commissioning, and process optimization within the cement industry.
• Specialized expertise in cement equipment such as Raw Mills, Finish Mills, Preheaters, Flash Dryers, Cement Coolers, and Kilns.
• Hands-on experience in cement plant operations, equipment sizing, and application of engineering principles in cement production.
• Strong understanding of the cement manufacturing process and ability to integrate process systems with operational requirements to meet project deliverables.
• Experience in preparing process flow diagrams, mass flow calculations, PFDs, P&IDs review, process audits, and mass & energy balances.
• Strong analytical and technical troubleshooting skills with good computer and process systems aptitude.

Responsibilities

• Provide installation, checkout, and commissioning advisory services for Fuller equipment.
• Develop optimized process solutions to customers on Fuller equipment kilns, coolers, burners and other cement processing equipment.
• Carry out process audits at existing cement plants and provide recommendations for improvements on fuel consumption, emissions reduction, and product quality.
• Sales support to generate process solutions and participate in customer meetings to carry out technical discussions.
• Perform electrical, mechanical and process troubleshooting and provide diagnostic assessments.
• Establish action plans and priorities to support successful project completion and develop realistic solutions.
• Provide timely, concise reports and train customers on features of the equipment.
• Identify opportunities to increase sales of service programs and spare parts orders.
• Research, evaluate, and recommend new products or equipment upgrades.

Skills

Cement process knowledge

Process optimization

Troubleshooting

Field service experience

Strong communication

Project coordination

Training delivery

Safety compliance

Customer relationship management

Time management

MS Office proficiency

Education

Bachelor’s degree in Engineering

Tools

MS Office

Job description

Field Service Engineer II, Operational Services

Join a Culture That Moves Fast — and Brings You With It.

At Fuller Technologies, momentum isn’t a slogan — it’s how we work. For over 140 years, we’ve improved the systems that keep the cement industry running: optimizing processes, reducing friction, and elevating performance. That mindset shapes not only our solutions — but how we operate as a company.

When you join Fuller, you’re joining a team that supports your growth and values your contribution. Here, colleagues collaborate openly, leaders give you room to develop, and the environment is built on trust, inclusion, and continuous learning. You’ll find the stability of a global organization and the agility of one that’s actively expanding — a place where your career can accelerate alongside the business.

If you want to move forward with a company that brings its people with it —

Fuller is where that happens.

About the role

The Field Engineer II provides technical support for the installation, commissioning, maintenance, troubleshooting, and training of Fuller pyro and milling process equipment. This includes Mills, Kilns, Coolers, and related systems.

In this role, you will work closely with customers and site teams to ensure safe and efficient operation of equipment, while delivering high-quality field service support.

The position requires frequent short-term travel of up to 75%, which may include both planned assignments and short-notice travel.

You may occasionally be exposed to construction site environments, moving mechanical equipment, and varying outdoor weather conditions.

Your Responsibilities :

• Provide installation, checkout, and commissioning advisory services for Fuller equipment.
• Developing optimized process solutions to customers on FULLER specific equipment kilns (Rotax), coolers (SF, MMC, CB), burners (Duoflex, Jetflex) and other cement processing equipment.
• Carry out several process audits at the existing cement plants examining current operations, process variables, quality parameters and provide recommendations for improvements on fuel consumption, emissions reduction, and product quality.
• Sales support to generate process solutions and participate in customer meetings to carry out technical discussions and provide clarifications.
• Perform electrical, mechanical and process troubleshooting of the relevant equipment and provide correct diagnostic assessments.
• Establish action plans and priorities to support successful project/service completion, provide mature in-depth analysis of problems, and develop realistic solutions.
• Provide timely, concise, and complete written and oral reports.
• Resolves/troubleshoots implementation problems and/or train customers on the features of the equipment.
• Prepare and present training plans for internal and external use and develop field standards.
• Represent Fuller in a professional manner. Interface with a wide selection of company and customer personnel. Build on the Fuller customer relationship.
• Identify opportunities to increase sales of service programs and spare parts orders; provide technical support for equipment order proposals.
• Identifies and corrects more complex problems associated with start-up
• Researches, evaluates, and recommends new products or equipment upgrades that will meet customer needs.
• Promotes a culture of personal and team safety, including others who may be affected by the company’s operational activities.

You bring

• Experience in process engineering, quality control, commissioning, and process optimization within the cement industry.
• Strong knowledge of cement process solutions, including emissions control and operational performance improvement.
• Specialized expertise in cement equipment such as Raw Mills, Finish Mills, Preheaters, Flash Dryers, Cement Coolers, and Kilns.
• Hands-on experience in cement plant operations, equipment sizing, and application of engineering principles in cement production.
• Strong understanding of the cement manufacturing process and ability to integrate process systems with operational requirements to meet project deliverables.
• Experience in preparing process flow diagrams, mass flow calculations, PFDs, P&IDs review, process audits, and mass & energy balances.
• Strong analytical and technical troubleshooting skills with good computer and process systems aptitude.
• Excellent communication skills to effectively engage with customers, contractors, colleagues, and suppliers.
• Ability to prioritize tasks, manage time effectively, and work in dynamic field environments.
• Willingness to travel and flexibility to work across different site locations.
• Ability to design and deliver technical training sessions for small and large groups.
• Proficiency in MS Office tools (Excel, Word, PowerPoint, etc.).
• Valid driver’s license required.
• Self-motivated with a strong problem-solving mindset.
• Demonstrated history of personal growth, learning, and achievement.
• Ability to build and maintain strong, long-term customer relationships.
• Broad field experience in industrial or cement plant environments.
• Bachelor’s degree in Engineering or relevant technical certification required.
• Strong sense of ownership, accountability, and responsibility

As an equal opportunity employer, Fuller Technologies embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds to apply irrespective of sex, gender identity/expression, disability, sexual orientation, or age. The more diverse our employees are, the stronger our team is.

What we offer:

• Flexible home base location. Can reside anywhere in the US, within an hour of a major airport.
• Additional pay for overtime hours worked beyond 40 / week.
• The ability to experience different cities and cultures traveling throughout the US and rest of Latin America.
• An equal opportunity employer committed to creating a diverse and inclusive workplace.
• A global network of supportive colleagues and growth opportunities.
• Competitive benefit package including health, disability, life, and voluntary insurance options.
• Time to recharge through PTO, 10 annual holidays, and parental leave.
• Retirement preparation with a 401(k) and company match.
• Financial support for continuing education.
• Annual bonus for Professional Engineering and Contractor Certifications.
• And some extra help when you need it through our Employee Assistance Program

Build a better world

Fuller Technologies helps build societies all over the world by contributing to the infrastructure needed for global economic growth. It is a big responsibility, and we are committed to driving growth while minimising environmental impact. To achieve this, your skills, your curiosity, and your drive for change are important. Together in our diverse team, we collaborate in an inclusive and supportive environment to discover further ways to economic and environmental success.