ALB - Parking Services Attendant

ADP, Inc.; City of Albany (NY); On-site; USD 28,000 - 30,000; Full time

Job summary

Albany International Airport is seeking a Parking Attendant to monitor the Parking Control System and assist customers with directions and payments. The role requires professional conduct, the ability to work weekends and holidays, and strong cash handling skills.

Applicants should have a high school diploma or GED, fluent English, and solid communication and people skills. Prior customer service experience and basic MS Office knowledge are a plus, with a valid NY driver's license likely

Qualifications

• High school diploma or GED
• Prior experience in customer service and some computer knowledge a plus
• Ability to use MS Office products a plus
• Able to work flexible hours

Responsibilities

• Meet and greet Airport patrons and provide directions or other assistance, as requested, while always presenting a friendly, helpful image of the Airport.
• Monitor the PARCS system in the Command Center and respond to issues.
• Troubleshoot and correct Parking Control System problems as they arise.
• Handle cash and credit card transactions in an outdoor environment and ensure accuracy of charges.
• Explain Albany International Airport parking policies and procedures to customers when needed.
• Assist custodial and maintenance staff on health and safety procedures.

Skills

Fluent English

Communication skills

Customer service

Education

High school diploma or GED

Tools

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time Manual Labor New York, Albany, NY, US

30+ days ago Requisition ID: 1594

Salary Range: $20.38 To $20.38 Hourly

This position follows all provisions of the SMART/UTU collective bargaining agreement.

REPORTS TO: Parking Manager

LOCATION: ALB

AIRPORT: Albany International Airport

SUMMARY

This position is an ambassador of the Company and professional, ethical conduct is always critical. Responsible for the timely and efficient monitoring of the Parking Control System and responding to all Customer Parking problem issues. In addition, Customer service and Cash handling duties will be required. Shift work, including weekends and holidays is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following.

• Meet and greet Airport patrons and provide directions or other assistance, as requested, while always presenting a friendly, helpful image of the Airport. Participation in customer feedback programs including administering surveys to the traveling public.
• Monitor the PARCS system in the Command Center
• Complete understanding of the Parking Control System and the ability to troubleshoot and correct problems as they arise.
• Communicate professionally through phone calls, in person, electronically and written correspondence.
• Ability to multi-task frequently, managing multiple duties, with constant interruptions.
• Be able to explain Albany International Airports parking policies and procedures to customers, as needed.
• Be able to accurately quote and calculate parking fees and schedules.
• Be able to solve problems as they arise at the “Point of Sale” concerning “Pay on Foot” machines, lost tickets, allowable discounts, or validation issues, as well as answer questions concerning charges.
• Must be able to handle cash and credit card transactions in an outdoor environment.
• Responsible for knowing and adhering to Company and Airport policies and procedures.
• Responsible for maintaining a clean, safe and professional workspace and environment at all times.
• Ability to drive Airport Vehicles.
• Assist the custodial and maintenance staff concerning health and safety procedures – this may include light disinfecting and cleaning duties throughout the Parking Facilities.
• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must speak fluent English
• Must have excellent communications and people skills
• Must pass customer service training and ability to be trained on the parking system.
• Basic knowledge of the geographical area and available transportation options.
• Successfully complete Customer Service Program Training and Parking Control Center Training

EDUCATION and/or EXPERIENCE

• High school diploma or GED
• Prior experience in customer service and some computer knowledge a plus.
• Ability to use MS Office products a plus.
• Able to work flexible hours.

LANGUAGE SKILLS

Ability to read two and three syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Must possess a valid New York State driver’s license as a condition of employment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand for long periods of time; walk; use hands to finger, handle to feel; reach with hands and arms; stoop, kneel, crouch or crawl; talk or hear; smell. The employee is occasionally required to sit. The employee must regularly lift and/or move more than 50 pounds. Specific vision abilities required by this job include vision, distance vision, peripheral vision, depth perception and ability to adjust focus.