Alaska Airlines Customer Service Agent - Part Time

Avature; Omaha (NE); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a dynamic team as a Customer Service Agent, where your friendly demeanor and problem-solving skills will shine! This role is vital in providing top-notch support to passengers, ensuring their needs are met with care and professionalism. You'll engage with customers daily, assisting them with baggage issues and utilizing software to track luggage. With a commitment to equal opportunity and a focus on career advancement, this fast-growing company offers a supportive environment where you can thrive. If you enjoy helping others and are looking for a rewarding position, this opportunity is perfect for you!

Benefits

Competitive compensation

Full benefit plan

Career advancement opportunities

Qualifications

• Must be a local resident and at least 18 years of age.
• Ability to pass a pre-employment drug screen and background check.

Responsibilities

• Assist passengers with baggage pick-up and resolve issues.
• Utilize software to track and catalog luggage efficiently.

Skills

Customer Service

Problem Solving

Communication

Education

High School diploma or GED

Tools

Computer Software

Job description

Date: Tuesday, April 1, 2025

State: City Omaha

Base Pay Rate: $16.00

Full/Part Time: Part Time

Exempt or Non-Exempt Position: Non-Exempt

Part Time Days: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday

Shift: A.M. shift, Overnight shift, P.M. shift

Requirements and Description

Summary

Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

• Assists passengers with their baggage pick-up.
• Assists passengers to resolve issues with their delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction with class in an efficient, effective, and professional manner.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
• Must be able to lift/carry/push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.

Basic Qualifications

• Must be a local (in-state) resident.
• High School diploma or GED.
• Valid In-State Driver’s License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to carry heavy items up and down jetway stairs.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.

We provide competitive compensation and a full benefit plan. As a fast-growing business, we offer excellent opportunities for exciting and challenging work. As our company continues to grow, you can expect unlimited career advancement!

Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.