Alaska Airlines Customer Service Agent - Part Time

Unifi; Omaha (NE); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking enthusiastic Customer Service Agents to join their team. This role is vital in providing exceptional support to passengers, ensuring their needs are met with professionalism and care. As a front-line representative, you will assist with baggage handling, resolve issues, and utilize software to track luggage. This part-time position offers flexible shifts and the opportunity to grow within a dynamic company. If you are friendly, outgoing, and ready to make a difference in the travel experience, this is the perfect opportunity for you!

Benefits

Competitive compensation

Full benefit plan

Career advancement opportunities

Qualifications

• Must be a local resident with a valid driver's license.
• Ability to lift and carry heavy items regularly.

Responsibilities

• Assist passengers with baggage and resolve issues efficiently.
• Utilize software to track and catalog luggage.

Skills

Customer Service

Problem Solving

Communication

Education

High School diploma or GED

Tools

Computer Software

Job description

General information

Job Title

Alaska Airlines Customer Service Agent - Part Time

Date

Tuesday, April 1, 2025

State

Nebraska

City

Omaha

Base Pay Rate:

$ 16.00

Full/Part Time

Part Time

Exempt or Non-Exempt Position

Non-Exempt

Part Time Days

Days of the week	Shift	Shift Start Time
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday	A.M. shift, Overnight shift, P.M. shift

Requirements and Description

Summary

Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

• Assists passengers with their baggage pick-up.
• Assists passengers to resolve issues with their delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction with class in an efficient, effective, and professional manner.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
• Must be able to lift/carry/push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.

Basic Qualifications

• Must be a local (in-state) resident.
• High School diploma or GED.
• Valid In-State Driver’s License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to carry heavy items up and down jetway stairs.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.

Benefits

We provide competitive compensation i.e., a full benefit plan. As a fast-growing business, we offer excellent opportunities for exciting and challenging work. As our company continues to grow, you can expect unlimited career advancement!

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."