Alarm & Security Install Technician - Field Service Pro

Alert 360; Springfield (MO); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Production bonus

On-call pay

Commissions

Job summary

Alert 360 in Springfield, MO is seeking a Service/Install Technician to troubleshoot and service a broad range of alarm and site automation products for residential and commercial customers. You will perform programming, configuration, and commissioning while delivering excellent customer service and building customer loyalty.

Responsibilities include wiring, testing, coordinating inspections, and installing IQ, 2GIG, Honeywell, and Alarm.com devices.

Qualifications

• Must have a minimum of High School diploma or equivalent.
• Must possess a minimum of 2 years’ experience in low voltage wiring.
• Experience troubleshooting IQ, 2GIG, Honeywell and Alarm.com devices.
• Demonstrated experience in alarm panel programming and CCTV preferred.
• Must possess advanced technical knowledge of relevant industry products and services.
• RAL/Fire license preferred

Responsibilities

• Locate and alleviate trouble with damaged equipment and wiring.
• Readjust equipment, repair or replace inoperative equipment and test for operation.
• Prepare trouble order forms to report temporary repairs.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
• Perform extensive programming on alarm and CCTV systems.
• Mount equipment; test existing equipment.
• Demonstrate equipment functions and use to customer.
• Accurately communicate to customers, coordinators and management when required.
• Communicate with Outside Sales Representatives in a professional manner.
• Review work orders and accurately implement products and services.
• Verify customer has a solid understanding of how the product is used for safety.
• Maintain company vehicle; update truck inventory daily in lieu of work orders, replenish stock when needed, keep vehicle organized and clean.
• Maintain company issued hand tools in good working order.
• Follow company Fleet Policy and input hours into Paycom software.
• Use a variety of computer program and apps to successfully complete installation.
• Attend training classes as required by State Certification/Licensing functions.
• Work under general supervision and independently at multiple customer sites daily.
• Utilize and interpret location maps, blue prints, and schematic drawings.

Skills

Strong communication skills

Customer rapport

Problem solving

Adaptability

Education

High School diploma or equivalent

Tools

IQ

2GIG

Honeywell

Alarm.com

Job description

Alert 360 in Springfield, MO is seeking a Service/Install Technician to troubleshoot and service a broad range of alarm and site automation products for residential and commercial customers. You will perform programming, configuration, and commissioning while delivering excellent customer service and building customer loyalty.

Responsibilities include wiring, testing, coordinating inspections, and installing IQ, 2GIG, Honeywell, and Alarm.com devices.