Alarm Monitoring Analyst — Improve System Accuracy

Wireless CCTV LLC; Richardson (TX); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation and holidays

401(k) plan with company match

Job summary

A leading security solutions provider based in Richardson, TX is seeking a full-time Customer Service Representative to monitor alarm activity and implement adjustments. The ideal candidate will have experience in B2B customer support, effective communication skills, and a proactive approach. Responsibilities include working with internal teams and partners to ensure the reliability of alarm systems. Benefits include competitive pay up to $21 per hour, comprehensive health coverage, and a 401(k) plan with company match.

Qualifications

• High school diploma or equivalent required, associates preferred.
• 2–4 years of B2B customer support experience required.
• Effective active-listening and interpersonal skills required.

Responsibilities

• Monitor alarm activity and identify false alarms.
• Collaborate with technicians to adjust system settings.
• Prepare reports on alarm performance and reduction efforts.

Skills

Active listening

Verbal communication

Written communication

Problem-solving

Time management

Interpersonal skills

Education

High school diploma or equivalent

Associate's degree in business or related discipline

Tools

Help-desk ticketing applications

Microsoft Office

Job description

A leading security solutions provider based in Richardson, TX is seeking a full-time Customer Service Representative to monitor alarm activity and implement adjustments. The ideal candidate will have experience in B2B customer support, effective communication skills, and a proactive approach. Responsibilities include working with internal teams and partners to ensure the reliability of alarm systems. Benefits include competitive pay up to $21 per hour, comprehensive health coverage, and a 401(k) plan with company match.