Alarm Management Operator - Full Time

Securitas Global Clients America; Seattle (WA); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K Options

Paid Time Off

Weekly Pay

Referral Program

Telemedicine

Discounts

Free Uniforms

Employee Assistance Program

Job summary

Securitas is seeking an Alarm Management Operator in Seattle, WA for a full-time night shift. You will monitor client alarm systems, coordinate with responders, and document incidents with accuracy. The role requires reliability, strong communication, and the ability to stay calm under pressure.

Weekly pay is available, along with comprehensive benefits and ongoing training. You’ll be part of a team focused on protecting client assets and ensuring rapid, appropriate responses to incidents.

Qualifications

• Must be at least 18 years of age or older.
• High School Diploma, GED, OR ability to complete the GED program within 6 months.
• 1+ years of experience in Security and 1+ years of experience in customer service.
• Strong computer / technology skills needed.
• Must be reliable, accountable, punctual, and have a strong work ethic.
• Must have a strong grasp of appropriate and professional verbal / written communication.
• Conflict resolution and de-escalation skills a plus!
• Customer service background preferred.
• Must be able to interact with a wide range of individuals in a calm and professional manner.
• Must have great attention to detail and the ability to remain alert throughout the duration of the shift.
• Must be able to respond to emergencies with rapid / effective judgement and use appropriate escalation.
• All candidates must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.

Responsibilities

• Monitor and respond to intrusion, fire, life safety, and other alarm systems throughout client sites.
• Dispatch and coordinate with security personnel, emergency responders, law enforcement, and site leadership during incidents.
• Assess alarm activations and determine appropriate response actions based on established procedures and risk level.
• Conduct real-time incident monitoring and provide accurate documentation of events, actions taken, and outcomes.
• Respond calmly and professionally to emergencies, incidents, and urgent situations.
• Communicate professionally with internal customers, external partners, and emergency services during both routine and emergency situations.
• Support business continuity by identifying, reporting, and tracking security-related risks and operational issues.
• Maintain a high level of accuracy while managing multiple alarms, incidents, and priorities in a fast-paced operations center environment.

Skills

Alarm monitoring

Customer service experience

Communication skills

Attention to detail

Emergency response

Education

High School Diploma or GED

Tools

Dispatch software

Job description

Alarm Management Operator — Full Time — Seattle, WA

Wage: $32.00/HR

Available Schedule: Thursday - Sunday 10pm-8:45am

Looking for Career Growth? At Securitas, we have business operations in 45 markets and capabilities ranging from guarding to tech-enabled security. We provide specialized guarding services and outstanding tech-enabled security tailored to our prestigious clients. Our world class services are designed to incorporate a high degree of technological content.

What You Can Expect

• Monitor and respond to intrusion, fire, life safety, and other alarm systems throughout client sites.
• Dispatch and coordinate with security personnel, emergency responders, law enforcement, and site leadership during incidents.
• Assess alarm activations and determine appropriate response actions based on established procedures and risk level.
• Conduct real-time incident monitoring and provide accurate documentation of events, actions taken, and outcomes.
• Respond calmly and professionally to emergencies, incidents, and urgent situations.
• Communicate professionally with internal customers, external partners, and emergency services during both routine and emergency situations.
• Support business continuity by identifying, reporting, and tracking security-related risks and operational issues.
• Maintain a high level of accuracy while managing multiple alarms, incidents, and priorities in a fast-paced operations center environment.

What We Offer

• Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options.
• Paid Time Off - 40 hours after 1 year of service paid out for FT security officers who worked a minimum of 2080 hours.
• Paid Family Leave - up to 12 weeks a year in accordance with State Law.
• Weekly Pay! - DailyPay Access program available!
• Referral Program.
• Telemedicine - Virtual Medical Care.
• Discounts on Childcare, Vehicles, Electronics, Cell Phone Plans, Travel & More!
• Free Uniforms & Paid Training.
• Doggy & Kitty Daycare Discounts.
• Employee Assistance Program & So Much More!

Basic Requirements

• Must be at least 18 years of age or older.
• High School Diploma, GED, OR ability to complete the GED program within 6 months.
• 1+ years of experience in Security and 1+ years of experience in customer service experience.
• Strong computer / technology skills needed.
• Must be reliable, accountable, punctual, and have a strong work ethic.
• Must have a strong grasp of appropriate and professional verbal / written communication.
• Conflict resolution and de-escalation skills a plus!
• Customer service background preferred.
• Must be able to interact with a wide range of individuals in a calm and professional manner.
• Must have great attention to detail and the ability to remain alert throughout the duration of the shift.
• Must be able to respond to emergencies with rapid / effective judgement and use appropriate escalation.
• All candidates must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.

See a different world. Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits Include

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

About The Team

Our Company Mission:

Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values

Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.

Helpfulness

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.