Alarm Management Operator - Full Time

Securitas Security Services USA, Inc.; Seattle (WA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision, life and AD&D

401K options

Weekly pay

Paid time off

Paid family leave

Telemedicine

Training provided

Employee discounts

Job summary

Securitas Security Services USA, Inc. in Seattle, WA is seeking an Alarm Management Operator to monitor client alarm systems and respond per procedures during night shifts.

You will coordinate with security personnel and emergency responders, document events, and maintain accuracy while managing multiple alarms in a fast-paced operations center.

Required: 1+ year in security and customer service, strong computer skills, reliability, and professional communication.

Qualifications

• 1+ years of experience in Security and 1+ years in customer service.
• Strong computer/technology skills.
• Must be reliable, punctual and have a strong work ethic.
• Excellent verbal and written communication.”
• Conflict resolution and de-escalation skills are a plus.

Responsibilities

• Monitor and respond to intrusion, fire, life safety, and other alarm systems throughout client sites.
• Dispatch and coordinate with security personnel, emergency responders, law enforcement, and site leadership during incidents.
• Assess alarm activations and determine appropriate response actions based on procedures and risk level.
• Conduct real-time incident monitoring and document events, actions, and outcomes.

Skills

Security experience

Customer service

Computer skills

Communication skills

Punctuality

De-escalation

Education

High School Diploma / GED

Job description

Alarm Management Operator — Full Time — Seattle, WA

Wage: $32.00/HR

Available Schedule: Thursday - Sunday 10pm-8:45am

Looking for Career Growth?

At Securitas, we have business operations in 45 markets and capabilities ranging from guarding to tech-enabled security. We provide specialized guarding services and outstanding tech-enabled security tailored to our prestigious clients. Our world class services are designed to incorporate a high degree of technological content.

What You Can Expect

• Monitor and respond to intrusion, fire, life safety, and other alarm systems throughout client sites.
• Dispatch and coordinate with security personnel, emergency responders, law enforcement, and site leadership during incidents.
• Assess alarm activations and determine appropriate response actions based on established procedures and risk level.
• Conduct real-time incident monitoring and provide accurate documentation of events, actions taken, and outcomes.
• Respond calmly and professionally to emergencies, incidents, and urgent situations.
• Communicate professionally with internal customers, external partners, and emergency services during both routine and emergency situations.
• Support business continuity by identifying, reporting, and tracking security-related risks and operational issues.
• Maintain a high level of accuracy while managing multiple alarms, incidents, and priorities in a fast-paced operations center environment.

What We Offer

• Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options.
• Paid Time Off - 40 hours after 1 year of service paid out for FT security officers who worked a minimum of 2080 hours.
• Paid Family Leave - up to 12 weeks a year in accordance with State Law.
• Weekly Pay! - DailyPay Access program available!
• Referral Program.
• Telemedicine - Virtual Medical Care.
• Discounts on Childcare, Vehicles, Electronics, Cell Phone Plans, Travel & More!
• Free Uniforms & Paid Training.
• Doggy & Kitty Daycare Discounts.
• Employee Assistance Program & So Much More!

Basic Requirements

• Must be at least 18 years of age or older.
• High School Diploma, GED, OR ability to complete the GED program within 6 months.
• 1+ years of experience in Security and 1+ years of experience in customer service experience.
• Strong computer / technology skills needed.
• Must be reliable, accountable, punctual, and have a strong work ethic.
• Must have a strong grasp of appropriate and professional verbal / written communication.
• Conflict resolution and de-escalation skills a plus!
• Customer service background preferred.
• Must be able to interact with a wide range of individuals in a calm and professional manner.
• Must have great attention to detail and the ability to remain alert throughout the duration of the shift.
• Must be able to respond to emergencies with rapid / effective judgement and use appropriate escalation.
• All candidates must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.

See a different world.

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits Include

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.