Alarm Division - Service Coordinator

Williams Fire Sprinkler Co Inc; Williamston (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Medical, dental, and disability insurance

Paid vacation and holidays

Ongoing training and certifications

Job summary

A family-owned fire protection company in Michigan is seeking an Alarm Service Coordinator to manage scheduling and customer communication for fire alarm services. The ideal candidate should have strong communication and organizational skills, be able to handle multiple tasks in a fast-paced environment, and have a customer-focused attitude. The role offers competitive pay and benefits, including a 401(k) match and ongoing training opportunities.

Qualifications

• Previous experience in scheduling, dispatching, or customer service preferred.
• Experience in fire alarm or low-voltage industries is a plus.
• Must be able to work independently and follow through on tasks.
• Excellent time-management and ability to handle multiple tasks simultaneously.
• Proficient with computers, email, and basic office software (Outlook, Word, Excel).
• Familiarity with service/dispatch software (ServiceTrade, simPRO) is a plus.
• Must be able to work independently, stay organized, and follow through on tasks.

Responsibilities

• Schedule and coordinate fire alarm service calls.
• Serve as the main point of contact for customer inquiries.
• Create, update, and close service work orders.
• Communicate ETAs, delays, and updates to customers and technicians throughout the day.
• Create, update, and close service work orders in the company’s service/dispatch software.
• Review technician reports and ensure all documentation is complete and accurate.
• Coordinate with alarm monitoring companies and internal staff regarding signals, issues, or service needs.
• Assist with ordering parts, tracking inventory needs, and preparing material requests for jobs.
• Support billing by providing work order details, documentation, and follow-up notes.
• Maintain organized communication between technicians, customers, and management.

Skills

Strong communication

Customer service

Time management

Problem-solving

Organizational skills

Tools

ServiceTrade

simPRO

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Williams Fire Sprinkler Co Inc.

Alarm Division - Service Coordinator

14677 US Highway 64 Alternate
Williamston, NC 27892

Alarm Service Coordinator – Join Our Growing Team!

Company: Williams Fire Sprinkler Company (WFSC)
Job Type: Full-Time | Day Shift

About Us:
Williams Fire Sprinkler Company has been protecting lives and property since 1972. We’re a family-oriented, team-driven company that values quality, safety, and professional growth. If you’re looking for stability, great benefits, and a company that invests in your future, this is the place for you!

Job Summary:
Williams Fire Sprinkler is seeking a detail-oriented and customer-focused Alarm Service Coordinator to support our fire alarm service operations. This position plays a key role in scheduling, dispatching, customer communication, and ensuring smooth daily operations for our alarm division. The ideal candidate is organized, professional, calm under pressure, and able to manage multiple priorities in a fast-paced environment.

• Schedule and coordinate fire alarm service calls, testing, and emergency dispatch.
• Serve as the main point of contact for customer inquiries, service work order updates, and scheduling needs.
• Prioritize incoming service requests based on urgency, technician availability, and customer requirements.
• Communicate ETAs, delays, and updates to customers and technicians throughout the day.
• Create, update, and close service work orders in the company’s service/dispatch software.
• Review technician reports and ensure all documentation is complete and accurate.
• Coordinate with alarm monitoring companies and internal staff regarding signals, issues, or service needs.
• Assist with ordering parts, tracking inventory needs, and preparing material requests for jobs.
• Support billing by providing work order details, documentation, and follow-up notes.
• Maintain organized communication between technicians, customers, and management.

Qualifications:

• Previous experience in scheduling, dispatching, office coordination, or customer service preferred.
• Experience in fire alarm, fire protection, or low-voltage industries is a plus (but not required).
• Strong communication and customer service skills.
• Excellent time-management and ability to handle multiple tasks simultaneously.
• Proficient with computers, email, and basic office software (Outlook, Word, Excel).
• Familiarity with service/dispatch software (e.g., ServiceTrade, simPRO, etc.) is a plus.
• Must be able to work independently, stay organized, and follow through on tasks.
• Valid driver’s license preferred.
• Highly organized with strong attention to detail
• Comfortable working in a fast-paced environment
• Strong problem‑solver with good judgment
• Professional and friendly phone presence
• Team‑oriented and dependable

What We Offer:

• Competitive pay (based on experience)
• 401(k) with employer match
• Medical, dental, and disability insurance
• Paid vacation and holidays
• Ongoing training and certifications

Why WFSC?
We’re a 3rd generation family owned company and one of the few remaining family owned fire protection companies in North Carolina. We treat every employee with respect regardless of job title and ensure you are more than just a number. We invite you to experience the difference at Williams Fire Sprinkler.

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone: [phone]
Email: [e-mail]

Equal Opportunity Employer, including disabled and veterans.

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