Alarm Dispatch Days

American StaffCorp; Broken Arrow (OK); On-site; USD 17,000 - 24,000; Full time

Job summary

American StaffCorp in Broken Arrow, OK is seeking an Alarm Dispatch associate for a 7am-3pm shift. You will respond to alarm events, initiate calls to customers and responders, and handle inbound inquiries in a fast-paced monitoring center.

Attention to detail, calm communication, and precise documentation in the alarm monitoring software are essential. Weekend and holiday work are required, with other duties as assigned.

Qualifications

• Experience handling outbound and inbound calls in a security or monitoring environment.
• Strong customer service and clear communication skills.
• Accurate documentation and attention to procedures.

Responsibilities

• Respond to alarm notifications by initiating outbound calls to customers and responders.
• Process inbound calls related to alarm events with professional assistance.
• Document all responses in the alarm monitoring software with accuracy.
• Work within a 24/7 monitoring center and maintain calm, clear communication.
• Enter customer information into the account database and support weekend/holiday coverage.

Skills

Outbound calls

Inbound call handling

Customer service

Documentation

Tools

Alarm monitoring software

Job description

Alarm Dispatch Days Hours: 7am-3pm Pay: $15 Hourly

• Responding to various alarm notifications, such as burglary and fire alarms, by initiating outbound calls to customer contacts and emergency responders in accordance with established procedures.
• Processing inbound calls relating to alarm events, providing secure and customer centric assistance.
• Working within a collaborative team environment in the alarm monitoring center that maintains a 24/7 operation.
• Attention to detail and accuracy is vital, ensuring that actions are reflective of established procedures and with a keen focus on the highest professional standards of efficient documentation.
• Entering customer account information into account database.
• The ability to remain calm and speak clearly to customers.
• Properly document all responses for the alarm within the alarm monitoring software.
• Must be able to work weekends and holidays.
• Other duties as assigned