Alarm and Detection Coordinator Assistant

Reliance Fire Protection; Baltimore (MD); Presencial; USD 79.000 - 86.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive Benefits Package

Competitive Compensation

Descripción de la vacante

Reliance Fire Protection in Maryland seeks an Alarm and Detection Coordinator Assistant to support the Fire Alarm Department with scheduling, documentation, data entry, and client coordination to ensure smooth daily operations.

The role requires a high school diploma, 1–2 years in an office/service environment, strong organization and communication skills, and familiarity with scheduling software or CRM systems. Overtime may be required.

Formación

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 1–2 years of administrative experience, preferably in service, fire protection, or construction.
• Excellent organization, communication, and interpersonal skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Experience with scheduling software or CRM systems is a plus.

Responsabilidades

• Answer and direct inquiries for the Fire Alarm Department.
• Schedule appointments, inspections, and maintenance visits for technicians.
• Maintain and update department files, records, and databases.
• Prepare work orders, invoices, proposals, and other required documents.
• Assist with tracking inventory of fire alarm equipment and supplies.
• Support compliance by ensuring documentation meets standards.
• Coordinate communication between technicians, clients, and other departments.
• Respond to client inquiries and provide service information.

Conocimientos

Organizational skills

Communication

Interpersonal skills

Multitasking

Scheduling software

CRM systems

Attention to detail

Team collaboration

Educación

High school diploma or equivalent

Associate or Bachelor's degree preferred

Herramientas

Scheduling software

CRM systems

Descripción del empleo

Alarm and Detection Coordinator Assistant

Reliance Fire Protection, founded in 1987, serves Maryland, Washington D.C., Northern Virginia, and the broader Mid‑Atlantic region as a full service‑ fire protection contractor specializing in the design, installation, inspection, testing, maintenance, and 24/7 emergency service of fire sprinkler, fire alarm, and special hazard suppression systems. Known for tackling complex projects and providing code-compliant, ‑high-quality solutions, our ‑NICE certified‑ team delivers reliable life safety services for commercial, industrial, government, and historic facilities. We pair local expertise and long‑standing customer relationships to ensure dependable protection, and innovative solutions with a commitment to integrity and service in every project.

As a proud member of the DU Family of Companies, powered by APi Group, we benefit from the strength of a leading life safety network while maintaining the responsiveness and relationships of a local partner. Our culture is built on the belief that Everyone is a Leader: we invest in our people, empower them to take ownership, and encourage each business unit to operate as a high-performing, entrepreneurial office. Grounded in quality, teamwork, technical excellence, and customer-focused solutions, we are committed to delivering expert support and consistently exceeding expectations.

The Coordinator Assistant provides vital support to the Fire Alarm Department by performing a variety of administrative, clerical, and customer service tasks. The role ensures smooth operation of daily activities, assists with scheduling, documentation, data entry, and communicates with internal teams and external clients to help the department fulfill its responsibilities efficiently and professionally.

Key Responsibilities

• Answer and direct phone calls, emails, and other communications for the Fire Alarm Department.
• Schedule and coordinate service appointments, inspections, and maintenance visits for technicians.
• Maintain and update department files, records, and databases including inspection reports, certifications, service records, and customer information.
• Prepare and process work orders, invoices, proposals, and other required documentation.
• Assist with tracking and managing inventory of fire alarm equipment and supplies.
• Support compliance efforts by ensuring documentation meets regulatory and company standards.
• Facilitate communication between technicians, clients, and other company departments.
• Respond promptly to client inquiries, provide information regarding services, and elevate technical questions as appropriate.
• Assist with project tracking, deadlines, and reporting for departmental activities.
• Prepare meeting agendas, take meeting minutes, and support various departmental initiatives.
• Perform general office duties such as scanning, copying, data entry, and mail distribution.
• Other administrative tasks as assigned by the Fire Alarm Department Manager.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Minimum of 1-2 years of administrative experience, preferably in a service, fire protection, or construction environment.
• Excellent organization, communication, and interpersonal skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Experience with scheduling software or customer relationship management (CRM) systems a plus.
• Familiarity with fire alarm systems or fire protection industry terminology is an asset but not required.
• Standard office setting, with occasional visits to job sites if required.
• This position may require occasional overtime to meet deadlines.

Physical Requirements

• Ability to sit and use a computer for extended periods.
• Occasionally lift or move office supplies up to 20 pounds.

The salary for this role is $38.00 to $41.00 per hour , based on experience, qualifications.

As part of the DU Family of Companies, we believe that empowering and investing in our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leader's abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.

Why Choose DU Family of Companies?

Competitive Compensation: We offer competitive pay rates for experienced professionals, ensuring your skills are recognized and rewarded appropriately.

Comprehensive Benefits Package: Enjoy an industry-leading benefits package that includes medical, dental, vision, and additional perks, ensuring your health and well-being are taken care of.

Strength of the Family: The Davis-Ulmer Family of Companies, with over 30 locations across the East Coast and Midwest, epitomizes the strength of a team-first mindset. Embracing a culture of collaboration, we unite to share knowledge, resources, and best practices across our network of branches. This collective approach strengthens us as a cohesive group, amplifying our impact far beyond what any individual business unit could achieve alone.

Backed by APi Group: As a subsidiary of APi Group, a publicly traded, multi-billion-dollar corporation headquartered in Minnesota, we provide the financial stability and support needed for success. Benefit from world-class training and leadership development opportunities, backed by a powerhouse in the Fire Life Safety & Security industry.

Long-Term Career Relationships: Many of our employees have been with us for 20+ years! We believe in investing in the right people, fostering enduring professional relationships that benefit both individuals and the company alike. Join us and become part of a community where your dedication is recognized and valued for the long term.

Values Match: We prioritize hiring individuals whose values align with ours. Our commitment to value-driven recruitment is a cornerstone of our People/Talent Development Operating Code.

Davis-Ulmer Family of Companies is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

DAVIS-ULMER'S ENDURING PURPOSE: "To protect what people value most."

All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background check.

Equal Opportunity Employer, including disabled and veterans.