Alarm & Access Center Monitor - 1st Shift (5am-3pm)

Datawatch Systems; Bethesda (MD); Presencial; USD 23 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan with employer match

Paid holidays, sick and vacation leave

Tuition reimbursement

Commuter and Parking Benefit

Life and AD&D Insurance

Employee Assistance Program

Resumo da oferta

Datawatch Systems Inc. is hiring a Central Station Monitor in Bethesda for a high-volume inbound/outbound call center role. You will support alarm monitoring and access control calls from the CMS, with duties as assigned. The Friday-Monday 5 am–3 pm shift begins with three weeks of onsite training in our Bethesda office.

Candidates must pass drug and background checks; HS diploma required; 1–3 years of customer service preferred. Training hours are 11 am–7 pm during first four weeks.

Qualificações

• High school diploma or equivalent required.
• 1-3 years of customer service preferred.
• Experience in high-volume call center or 911 communications preferred.
• Willingness to pass state required training or licensing.

Responsabilidades

• Provide excellent customer service and maintain professional decorum.
• Inform customers when alarms are triggered at their site and the status of the alarm.
• Record interactions with customers.
• Process incoming calls, accurately, to employees or departments.
• Work with internal teams to identify potential issues and resolve the issues.
• Understand and disseminate information about the company's capabilities.

Conhecimentos

Customer service

Communication

Multitasking

Punctuality

Formação académica

High School Diploma or equivalent

Ferramentas

Soft phone

Multi-line phone

Descrição da oferta de emprego

Datawatch Systems Inc. is hiring a Central Station Monitor in Bethesda for a high-volume inbound/outbound call center role. You will support alarm monitoring and access control calls from the CMS, with duties as assigned. The Friday-Monday 5 am–3 pm shift begins with three weeks of onsite training in our Bethesda office.

Candidates must pass drug and background checks; HS diploma required; 1–3 years of customer service preferred. Training hours are 11 am–7 pm during first four weeks.