AJM Blue Room Server

American Jazz Museum; Kansas City (MO); On-site; USD 26,000 - 38,000; Full time

Job summary

American Jazz Museum in Kansas City is seeking a friendly server to provide table service in our dining venue, taking beverage orders, delivering to tables, and ensuring a pleasant guest experience.

The role emphasizes exceptional customer service, clear communication, and teamwork; candidates must be 21+ to serve alcohol, with POS experience and the ability to handle busy periods. Training includes the Blue Room course and prior serving experience is preferred.

Qualifications

• High School Diploma or GED preferred.
• Excellent interpersonal and customer service skills.
• Well-organized with ability to take beverage orders accurately.
• Ability to operate point-of-sale systems.
• Must be at least twenty-one years old to serve alcoholic beverages.
• Previous experience as a server preferred.
• Must successfully complete the Blue Room training course.

Responsibilities

• Greets customers as they are seated and ensure tables are prepared.
• Inform guests of daily specials.
• Takes beverage orders and delivers them to the bar.
• Delivers beverages and garnishments to customers.
• Ensure drinks are prepared correctly and to customer satisfaction.
• Clear glassware and reset tables after guests finish.
• Prepare checks and collect payments.
• Assist with bar tasks and cleaning.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Attention to detail

Discretion

Teamwork

Problem solving

Education

High School Diploma or GED

Tools

POS systems

Job description

Schedule:

Varies: Weekend and evening hours are to be expected

Job Purpose

The Server provides table service to restaurant patrons by taking orders for beverages, delivering orders to the table, and ensuring that patrons have a pleasant overall experience.

Daily Duties & Responsibilities

• Greets customers as they are seated at the table; ensures the table is clean and that napkins, and other needs have been provided.
• Inform guests of any daily specials.
• Takes beverage orders and delivers them to the bartender.
• Delivers beverages, garnishments, and other requested items to customers.
• Ensures the drink is prepared correctly and to customers' satisfaction; returns incorrect or improperly prepared drinks back to the bar.
• Collects glassware and clears the table as customers finish their drinks.
• Prepares customers' checks and collects payments.
• Assists with other bar tasks such as cleaning the serving area and preparing the table to host new guests.
• Performs other related duties as assigned.

Performance Factors and Necessary Skills:

• Exemplary customer service and attention to detail.
• Being a good communicator, understanding the customers' likes and dislike.
• Being knowledgeable on a wide range of areas related to the role.
• Being responsible, efficient, discreet, and organized.
• Ability to work both independently and in a team environment.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of customers in a diverse community.
• Driven and ability to problem solve and deescalate customer challenges.

Adaptability & Change Management:

Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customers' needs.

Communication & Cooperation:

Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customers' needs.

Judgement & Decision Making:

Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.

Goal & Objective Setting:

Ensures joint ownership of goal setting, commitments, and accomplishments. Defining tasks and milestones to achieve objectives, while ensuring the optimal use of resources to achieve those objectives.

Diversity Orientation:

Values all people for their unique talents and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence.

Working Conditions

This position can fluctuate between a sedentary role, or is very active one that requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing or balancing many times throughout the day. Must be able to lift, balance, and carry trays of beverages weighing up to 15 pounds.

Qualifications and Requirements:

• High School Diploma or GED preferred.
• Excellent interpersonal and customer service skills.
• Well-organized with ability to take beverage orders accurately.
• Ability to operate point-of-sale systems.
• Must be at least twenty-one years old to serve alcoholic beverages.
• Previous experience as a server preferred.
• Must successfully complete the Blue Room training course.

This job description is not intended to be an exhaustive list of all duties, responsibilities, skills, efforts or working conditions or qualifications associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise or to require that other or different tasks be performed when circumstances change, for example, emergencies, changes in personnel, workload, or technological breakdowns in departments.