Airport Wheelchair Dispatch Specialist

UNAVAILABLE; Anchorage (AK); Sur place; USD 15 000 - 22 000; Plein temps

Résumé du poste

UNAVAILABLE is seeking a Wheelchair Dispatcher at the airport to coordinate wheelchair service requests and deploy mobility attendants throughout terminals, ensuring timely arrivals and courteous service.

In this role you will work closely with airlines, gate agents, and passengers, monitor timelines, update dispatch systems, and adapt quickly to peak periods while maintaining strict security and confidentiality.

Qualifications

• High school diploma or GED.
• Ability to lift up to 50 pounds and assist transfers and passengers up to 350 pounds.
• Ability to multitask in a fast-paced environment.
• Excellent organizational and problem-solving skills.
• Fluent in speaking, reading, and writing English.
• Pass SIDA Badge test and FBI background check.

Responsabilités

• Receive and prioritize wheelchair service requests from airlines and airport personnel.
• Dispatch attendants to locations using radio, phone, or dispatch software.
• Monitor service timelines and track staff availability and workload.
• Maintain professional communication with attendants and airline staff.
• Update service statuses in dispatch systems as required.
• Coordinate assistance for connecting passengers and tight turnaround situations.
• Respond quickly to urgent or high-priority requests.
• Document incidents, delays, or service issues according to company policies.
• Provide customer service support when needed.
• Ensure compliance with airport security regulations and company policies.
• Assist supervisors with staffing coordination during peak periods.
• Maintain confidentiality of passenger information.

Connaissances

Multitasking

Organizational skills

Problem solving

English fluency

Dispatch software

Communication

Customer service

Formation

High school diploma or GED

Outils

Dispatch software

Description du poste

UNAVAILABLE is seeking a Wheelchair Dispatcher at the airport to coordinate wheelchair service requests and deploy mobility attendants throughout terminals, ensuring timely arrivals and courteous service.

In this role you will work closely with airlines, gate agents, and passengers, monitor timelines, update dispatch systems, and adapt quickly to peak periods while maintaining strict security and confidentiality.