Airport Training Architect: Elevate Customer Service

GAT Airline Ground Support; Saint Paul (MN); On-site; USD 40,000 - 64,000; Full time

Job summary

GAT Airline Ground Support is seeking an Airport Station Trainer to develop and implement training programs for staff at Saint Paul. You will design plans, monitor training effectiveness, and collaborate with other trainers to cover safety, customer service, and operational procedures.

This role demands creativity, strong judgment, and the ability to work in a fast-paced airport environment. You will conduct orientation, evaluate tests, maintain training records, and ensure compliance with

Qualifications

• Familiar with a variety of the field's concepts, practices, and procedures.
• Monitors and reports on training effectiveness.
• Requires extensive experience and judgment to plan and accomplish goals.

Responsibilities

• Provides initial and ongoing training to employees and managers including new hire orientation, customer service training, ramp training, harassment training, management concepts training and recurrent training for all employees.
• Works with trainers from other organizations to provide or support additional training requirements, and hazardous goods training.
• Monitors the effectiveness of all training.
• Tours the terminals on a regular basis to observe and assess the performance and knowledge of those trained.
• Creates reports to present observations and findings to managers.
• Trains new hires during orientation period on policy and industry-related duties. Evaluates the effectiveness of training by administering topic-specific tests and quizzes.
• Provides specific training for managers requesting updates for employees under their supervision.
• Maintains accurate training records and files for all current employees.
• Follow all safety rules. Observes and reports any unsafe or hazardous conditions immediately to the proper authority.
• May be requested to perform other duties as assigned based on Manager's needs or airline activity.
• Other duties as assigned

Skills

Training program development

Customer service training

Training evaluation

Job description

GAT Airline Ground Support is seeking an Airport Station Trainer to develop and implement training programs for staff at Saint Paul. You will design plans, monitor training effectiveness, and collaborate with other trainers to cover safety, customer service, and operational procedures.

This role demands creativity, strong judgment, and the ability to work in a fast-paced airport environment. You will conduct orientation, evaluate tests, maintain training records, and ensure compliance with