Airport Traffic & Safety Operations Agent

City-of-Houston,-T; Houston (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

The Traffic Operations Agent at Hobby Airport (HOU) supports daily airport operations for Landside, roadways, and ground transportation to ensure a safe and efficient customer experience. The role involves enforcing regulations, coordinating with AOC and TSA, and maintaining security across airport facilities.

Requires an Associate’s degree in Aviation Management or related field and at least 6 months of airport operations or customer-service experience.

Qualifications

• Requires an Associate’s degree in Aviation Management, Airway Science, Criminal Justice, Law Enforcement, Business Administration, Public Administration or a related field.
• Six (6) months of experience in airport operations, airport security, airport safety and/or any other customer service-related field is required.
• Directly related professional experience in airport operations/security or customer service may substitute for the education requirement on a year-for-year basis.

Responsibilities

• Monitors curb zones for safe and efficient traffic flow and enforces tow and parking regulations.
• Monitors passenger and guest access to airport terminals; assists with incidents.
• Provides customer service while performing duties and resolving issues.
• Responds to calls for assistance by the Airport Operations Center (AOC) in a timely manner; deescalates situations as appropriate.
• Notifies supervisor of unsafe conditions, violations, or discrepancies in airport facilities and terminals; may monitor security access points.
• Completes daily reports/logs of all activities conducted during a shift.
• Supports passengers and operations during emergencies, outages, or irregular operations; acts as a field liaison.
• Suggests improvements to the customer experience based on observations.

Skills

Customer service

Traffic control

Regulatory compliance

Emergency response coordination

Education

Associate’s degree in Aviation Management

Associate’s degree in Airway Science

Criminal Justice

Law Enforcement

Business Administration

Public Administration

Related field

Job description

The Traffic Operations Agent at Hobby Airport (HOU) supports daily airport operations for Landside, roadways, and ground transportation to ensure a safe and efficient customer experience. The role involves enforcing regulations, coordinating with AOC and TSA, and maintaining security across airport facilities.

Requires an Associate’s degree in Aviation Management or related field and at least 6 months of airport operations or customer-service experience.