Airport Station Operations Manager — Lead & Elevate Guest Experience

Alaska Airlines; Chicago (IL); On-site; USD 87,000 - 130,000; Full time

Benefits offered by this job

Free stand-by travel privileges on AS,

Comprehensive well-being programs

Generous 401k match

Annual bonus plans

Generous holiday and paid time off

Job summary

Alaska Airlines is seeking a Manager, Station Operations to own the airport’s operation and execute AS and HA strategies to ensure a superior level of customer service that will delight our guests. As a people leader, you will lead and set priorities for the team to deliver a travel experience rooted in safety, care and performance.

You will lead station resources, vendor contracts, and staffing while ensuring compliance with regulations.

Qualifications

• 5 years of customer service or station operations experience, with proven skills in passenger service, station operations, including cargo handling, ground operations, personnel administration, scheduling shift work, administering bargaining unit employees and budget controls.
• 2 years of leadership experience.
• Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
• Excellent communication skills (both written and verbal) to enhance both customer and employee satisfaction.
• Ability to establish cross-functional, collaborative relationships with other teams and work groups.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• Ability and willingness to work a flexible schedule (e.g., weekends, holidays, and non-standard shifts).
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Responsibilities

• Lead team and establish priorities of station operations and employees.
• Develop and implement airport operations strategy, including necessary plans, budgets, and schedules.
• Negotiate and manage vendor contracts.
• Make decisions related to all functions at the station, including customer service, ticketing, baggage handling, cargo operations (weight and balance), passenger security, ramp service activities, and reservations in a manner to ensure compliance with company service standards, policies, and all regulations of federal, state, and local port authorities.
• Represent the company in the community through public relations activities.
• Manage all station resources, such as facilities, equipment, and supplies.
• Develop people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, looking at performance across the team, and time management.
• Supervise labor contract administration.

Skills

Customer service

Station operations

Leadership

Communication

Cross-functional relationships

Microsoft Office

Flexible schedule

Authorization to work in the U.S.

Education

Bachelor’s degree or equivalent experience

High school diploma or equivalent

Tools

Sabre/Image

Job description

Alaska Airlines is seeking a Manager, Station Operations to own the airport’s operation and execute AS and HA strategies to ensure a superior level of customer service that will delight our guests. As a people leader, you will lead and set priorities for the team to deliver a travel experience rooted in safety, care and performance.

You will lead station resources, vendor contracts, and staffing while ensuring compliance with regulations.