Airport Shuttle & Valet Driver | Guest Service Pro

Hei Hotels Inc.; United States; Remote; USD 31,000 - 45,000; Full time

Benefits offered by this job

Health plans

Generous 401k match

Paid time off

Tuition reimbursement

Hotel stay discounts

Free hot meal during shift

Job summary

HEI Hotels and Resorts is seeking a courteous valet/driver to ensure efficient guest transportation to and from the airport terminal and other designated sites. You will park guest vehicles, greet guests, and provide timely assistance while maintaining safety and a welcoming atmosphere.

Responsibilities include loading luggage, aiding guests, giving directions, and upholding cleanliness and traffic flow. Prior driving experience and a clean MVH are essential; hotel experience preferred.

Qualifications

• Hotel experience preferred.
• Experience driving a 6+ passenger van.
• Excellent driving record as verified by Motor Vehicle Report.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
• Ability to ascertain information from luggage tags, claim checks and to identify specific airline/customer pickup and drop off points and street signs.

Responsibilities

• Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site.
• Park guest vehicles and/or retrieve valet parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicle.
• Move from door post to and from other areas throughout the hotel in response to customer needs.
• Greet guests immediately with a friendly and sincere welcome.
• Open car doors for arriving and departing hotel customers.
• Respond immediately to customer inquiries regarding hotel features, services, and assistance.
• Provide clear and understandable directions to hotel facilities and nearby attractions.
• Maintain driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading.
• Listen, understand, and respond immediately to guest and associate inquiries and requests for assistance.
• Lift luggage, packages, and boxes from cars, buses, vans, and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles.
• Clearly communicate the features and services of the hotel facilities.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Hotel experience

Van driving

Driving record

Customer service

Luggage handling

Job description

HEI Hotels and Resorts is seeking a courteous valet/driver to ensure efficient guest transportation to and from the airport terminal and other designated sites. You will park guest vehicles, greet guests, and provide timely assistance while maintaining safety and a welcoming atmosphere.

Responsibilities include loading luggage, aiding guests, giving directions, and upholding cleanliness and traffic flow. Prior driving experience and a clean MVH are essential; hotel experience preferred.