Airport Service Training Lead

HHS Aviation, LLC (USA); Miami (FL); Presencial; USD 25.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off

Medical

Dental

401K

Short Term Disability

Voluntary Life

Safety Incentive Program

Descripción de la vacante

HHS Aviation, LLC (USA) at Delta Airlines facilities seeks an airport services coordinator to lead baggage and customer service teams, ensuring a positive passenger experience across all shifts.

The role includes training delivery, attendance tracking, HR data management, onboarding support, and reporting while upholding strict confidentiality and compliance. Flexible schedules and opportunities for growth are offered.

Formación

• Must be at least 18 years old.
• Communicate effectively in English and work well in a team environment.
• Computer skills, including proficiency with Google Workspace and Microsoft products (Word, Excel, etc.).
• Excellent customer service and interpersonal skills.
• Attention to detail and excellent organization skills.

Responsabilidades

• Guide the airport customer and baggage services team to ensure excellent service for every passenger to create a positive airport experience.
• Keep the airport baggage claim area neat and organized while assisting customers to find lost luggage.
• Lead training classes to ensure team members are able to provide the highest level of service possible.
• Complete and manage training records, schedules, reports, supply ordering, and billing.
• Audit training records and resolve discrepancies as needed.
• Prepare and distribute reports detailing training activities and needs.
• Manage employee and payroll information in the HR system while maintaining strict confidentiality of all station personnel records.
• Process employment applications and new hire paperwork, including assisting with interviewing.
• Support onboarding by processing fingerprinting and badging and providing information about benefits and policies.
• Provide coverage for supervisor shifts as needed.
• Follow all HHS and regulatory procedures and best practices.
• Assist team members and management as needed to help the department operate efficiently.

Conocimientos

Effective English communication

Teamwork

Customer service

Interpersonal skills

Attention to detail

Organizational skills

Google Workspace

Microsoft Word/Excel

Herramientas

Google Workspace

Microsoft Office

Descripción del empleo

HHS Aviation, LLC (USA) at Delta Airlines facilities seeks an airport services coordinator to lead baggage and customer service teams, ensuring a positive passenger experience across all shifts.

The role includes training delivery, attendance tracking, HR data management, onboarding support, and reporting while upholding strict confidentiality and compliance. Flexible schedules and opportunities for growth are offered.