Airport Retail Associate: Coffee, Cash & Service

Tailwind Concessions LLC; Mesa (AZ); On-site; USD 18,000 - 23,000; Full time

Job summary

Tailwind Concessions LLC in Mesa, AZ is hiring a Retail Team Member to support daily operations and deliver the highest level of service to customers at AZA Airport Panera Bread. You will greet guests, process orders, handle cash and card transactions, stock inventory, and craft beverages in a fast-paced environment, while keeping the station clean and compliant with Tailwind and airport policies.

This role requires weekend/evening availability and reliable transportation; previous customer

Qualifications

• Previous experience in a customer service role preferred.
• Strong communication and interpersonal skills.
• Cash handling experience or ability to learn quickly.
• Basic knowledge of POS systems and registers.
• Flexibility and adaptability to various work conditions.
• Ability to read and process complex information.
• Ability to work in a fast-paced environment.
• Reliable transportation and ability to be punctual.
• Ability to pass a background check.
• Work some weekends, evenings, and holidays.

Responsibilities

• Greet customers warmly.
• Share and promote product or menu item information as needed.
• Handle cash and card transactions efficiently and accurately.
• Provide excellent customer service, process orders, and address any customer inquiries or concerns with a friendly and professional demeanor.
• Craft and serve a variety of coffee drinks and specialty beverages according to customer preferences.
• Operate coffee equipment, maintain cleanliness and organization of the coffee station, and stay updated on drink recipes and trends.
• Prepare and serve alcoholic and non-alcoholic beverages according to standard recipes and guest preferences.
• Handle difficult situations with professionalism and respect.
• Restock and replenish product and inventory supplies.
• Work alongside other employees to generate an outstanding customer experience while maintaining a positive environment.

Skills

Customer service

Cash handling

Communication

POS familiarity

Reliability

Tools

POS systems

Job description

Tailwind Concessions LLC in Mesa, AZ is hiring a Retail Team Member to support daily operations and deliver the highest level of service to customers at AZA Airport Panera Bread. You will greet guests, process orders, handle cash and card transactions, stock inventory, and craft beverages in a fast-paced environment, while keeping the station clean and compliant with Tailwind and airport policies.

This role requires weekend/evening availability and reliable transportation; previous customer