Airport Restaurant Manager: Lead Guest Experience & Growth

SSP Deutschland GmbH; Spokane (WA); On-site; USD 55,250 - 74,750; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Tuition reimbursement

Job summary

SSP America in Spokane, operating at Thomas Hammer in the Spokane International Airport, seeks an Assistant Restaurant Manager to uphold high service and food quality standards. You will lead a team of Food Travel Experts, oversee daily operations, and support a guest-focused atmosphere.

You will train staff, maintain safety and sanitation, manage scheduling and costs, and ensure smooth, welcoming guest experiences in a fast-paced airport setting.

Qualifications

• 2+ years of restaurant management experience in full-service dining.
• 1+ year of kitchen or back-of-house supervisory experience preferred.
• Proven ability to lead teams, manage schedules, and control costs.
• Knowledge of HACCP, ServSafe, health, and security regulations.
• Strong communication, organizational, and time-management skills.
• Flexibility to work a variety of shifts, including early mornings, evenings, and weekends.

Responsibilities

• Lead daily restaurant operations: opening, service, and closing procedures.
• Hire, train, schedule, and mentor team members to deliver outstanding guest experiences.
• Ensure compliance with health, safety, and food sanitation regulations.
• Maintain inventory, place orders, and manage product quality and presentation.
• Oversee cash handling and reconciliation, ensuring adherence to company policies.
• Monitor performance, provide coaching, and conduct disciplinary actions when needed.
• Communicate effectively with management and team members, addressing guest feedback promptly.

Skills

Leadership

Communication

Time management

Scheduling

Cost control

HACCP knowledge

Job description

SSP America in Spokane, operating at Thomas Hammer in the Spokane International Airport, seeks an Assistant Restaurant Manager to uphold high service and food quality standards. You will lead a team of Food Travel Experts, oversee daily operations, and support a guest-focused atmosphere.

You will train staff, maintain safety and sanitation, manage scheduling and costs, and ensure smooth, welcoming guest experiences in a fast-paced airport setting.