Airport Ramp Agent: Service & Cargo

Paycom; Alcoa (TN); On-site; USD 18,000 - 26,000; Full time

Job summary

Avflight Services Knoxville - Alcoa is seeking a customer service oriented individual to assist passengers and cargo operations. You will handle ticketing, baggage, itineraries, and passenger flow, while maintaining safety and efficiency in a busy airport environment.

The role requires strong communication, physical stamina to lift up to 50 lbs, and flexibility to work varied shifts, including nights and weekends, in an outdoor airport setting.

Qualifications

• High School diploma or GED equivalent.
• Excellent communication skills required for customer interactions.
• Ability to read and write English; bilingual skills a plus.
• Must pass background check and pre-employment drug test.
• Must be authorized to work in the United States.

Responsibilities

• Provide efficient, friendly service to all customers.
• Prepare itineraries, compute fares, issue refunds, tickets and collect excess baggage charges.
• Arrange for passengers with reservations, standby, luggage, cabin availability and in-flight supplies.
• Guide passengers from the terminal to the aircraft safely.
• Load and unload cargo on and off aircraft; transport between terminals.
• Operate ground equipment and clean cabin interiors, including de-icing as needed.

Skills

Excellent communication skills

Lift 50 lbs

Read and write English

Work under time constraints

Able to work varied hours including sh

18 years or older

High School diploma or GED

Authorization to work in the U.S.

Valid Driver's license

Outdoor work in all weather

Education

High School/GED Equivalent

Job description

Avflight Services Knoxville - Alcoa is seeking a customer service oriented individual to assist passengers and cargo operations. You will handle ticketing, baggage, itineraries, and passenger flow, while maintaining safety and efficiency in a busy airport environment.

The role requires strong communication, physical stamina to lift up to 50 lbs, and flexibility to work varied shifts, including nights and weekends, in an outdoor airport setting.