Airport Ground Ops: De-icing & Ramp Pro

Paycom - ATS; Alcoa, Knoxville (TN, TN); On-site; USD 26,000 - 34,000; Full time

Job summary

Avflight Services Knoxville – Alcoa, TN is seeking a Ground Operations Agent to handle luggage, marshal aircraft, de-ice, and provide passenger assistance. This role involves operating ground equipment, loading baggage, meeting arriving flights, and supporting customer service teams.

Candidates must be 18+, have a HS diploma or GED, and be able to work varied shifts and outdoor conditions. Attention to safety, regulatory compliance, and effective communication are essential in this role at a

Qualifications

• Excellent communication skills.
• Ability to push/pull/lift 50 lbs for extended periods.
• Ability to read and write English; bilingual skills a plus.
• Able to work varied hours including swing and graveyard shifts plus weekends and holidays.
• Must be 18 years or older and authorized to work in the U.S.
• High School diploma or GED equivalent.

Responsibilities

• Provide excellent customer service to all customers.
• Ensure FAA, Airline, and airport regulations are followed.
• Enforce safety and security measures and protect sensitive zones.
• Perform aircraft de-icing and anti-icing operations using approved equipment and procedures.
• Communicate aircraft status, fluid application, and any safety concerns to pilots and ground operations personnel.
• Safely operate and maintain de-icing equipment per safety procedures.
• Assist customers with special needs, including boarding assistance.
• Load and unload baggage on and off the aircraft.
• Transport cargo between terminals and aircraft.
• Operate ground equipment, including tugs and belt loaders.
• Marshall Aircraft and equipment.
• Handle freight and company material.
• Clean and service cabin interiors and related areas.
• Use safety equipment and provide de-icing service as needed.
• Other duties as assigned by base supervisor.

Skills

Communication skills

Lift 50 lbs

English reading/writing

Flexible hours

HS diploma or GED

Education

High School diploma or GED

Job description

Avflight Services Knoxville – Alcoa, TN is seeking a Ground Operations Agent to handle luggage, marshal aircraft, de-ice, and provide passenger assistance. This role involves operating ground equipment, loading baggage, meeting arriving flights, and supporting customer service teams.

Candidates must be 18+, have a HS diploma or GED, and be able to work varied shifts and outdoor conditions. Attention to safety, regulatory compliance, and effective communication are essential in this role at a