Airport Passenger Support Specialist

Wearegat; Tallahassee (FL); On-site; USD 18,000 - 25,000; Full time

Job summary

Wearegat is hiring a Passenger Assistance Agent at Tallahassee's airport. This role involves facilitating airline passenger processing, assisting with check-in, guiding passengers to gates, and managing baggage areas while upholding a professional image.

You will push wheelchairs, help passengers with special needs (UM, VIP, wheelchair users), coordinate with Ramp Service, operate jetway and reservation software, and ensure correct passenger documentation and boarding steps.

Responsibilities

• Assist passengers as needed through arrival and check-in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival
• Operate equipment to include the jetway, computer keyboards, and carrier-specific reservation/ ticketing software
• Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas
• Assist with their personal needs and lifting bags at least 50 lbs.
• Inspect and verify passenger documentation
• Direct passengers through Customs, Immigration, and Quarantine
• Must be able to work nights, weekends, and holidays

Job description

Wearegat is hiring a Passenger Assistance Agent at Tallahassee's airport. This role involves facilitating airline passenger processing, assisting with check-in, guiding passengers to gates, and managing baggage areas while upholding a professional image.

You will push wheelchairs, help passengers with special needs (UM, VIP, wheelchair users), coordinate with Ramp Service, operate jetway and reservation software, and ensure correct passenger documentation and boarding steps.