Airport Passenger Services Specialist

Huntleigh USA CORPORATION; Cleveland (OH); Vor Ort; USD 14.000 - 19.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, and Vision Insurance

Flexible Scheduling

Career Advancement Opportunities

Airport and Airline Industry Knowledge

Professional Development and Training

Zusammenfassung

The Passenger Services Agent at Huntleigh USA at Cleveland Hopkins International Airport provides wheelchair and aisle chair assistance, baggage support, and general customer service to airline passengers requiring wheelchair services. This role ensures a safe, efficient, and pleasant travel experience by delivering professional service while complying with TSA and airline requirements.

We seek candidates with strong customer service skills and the ability to work in a fast-paced airport

Qualifikationen

• High School Diploma or GED preferred (required in some locations).
• Must read, write, speak, and understand English.
• Must pass pre-employment and random drug and alcohol screenings (DOT or Non‑DOT, as applicable).

Aufgaben

• Transport passengers safely to/from airport locations while watching for hazards.
• Provide wheelchair and aisle chair assistance to inbound/outbound passengers.
• Assist passengers in and out of wheelchairs ensuring comfort and safety.
• Provide luggage assistance for arriving and departing passengers.
• Assist hearing- and visually-impaired passengers with guidance and support.
• Escort passengers to restaurants, restrooms, and other facilities as needed.
• Ensure passengers reach the correct departure gates safely and on time.
• Provide airport information, directions, and exceptional customer service.
• Communicate with dispatchers and gate agents regarding passenger assistance assignments.
• Complete incident reports and maintain wheelchair trip logs.
• Comply with TSA screening requirements and airport safety regulations.

Kenntnisse

Customer Service

Communication

English proficient

Ausbildung

High School Diploma or GED

Jobbeschreibung

The Passenger Services Agent at Huntleigh USA at Cleveland Hopkins International Airport provides wheelchair and aisle chair assistance, baggage support, and general customer service to airline passengers requiring wheelchair services. This role ensures a safe, efficient, and pleasant travel experience by delivering professional service while complying with TSA and airline requirements.

We seek candidates with strong customer service skills and the ability to work in a fast-paced airport