Airport Pass & Access Control Clerk

Securiguard Services Ltd.; Richmond (CA); On-site; USD 23,000 - 28,000; Full time

Job summary

Securiguard Services Limited is hiring an Office Clerk to support pass issuance and security operations at Vancouver International Airport. The role supports the RAIC program, manages the Access Control Office, and ensures accurate records while delivering customer service to passengers and staff.

You'll handle audits, respond to inquiries, coordinate with Transport Canada for clearances, and maintain databases and appointment bookings. Full-time with potential for part-time shifts later.

Qualifications

• Organizational skills to assist multiple visitors concurrently.
• Strong customer service abilities and communication.
• Typing speed of 40 words per minute and ability to pass assessment.
• Attention to detail to avoid errors in communications or records.
• Ability to adapt priorities to support security operations.
• Ability to handle sensitive information securely and professionally.

Responsibilities

• Administer the RAIC program for pass issuance.
• Administer the local Access Control system (CEM) for access permissions and employee database.
• Generate Lost & Stolen lists for post distribution to prevent unauthorized access.
• Respond to customer inquiries via front counter, phone, and email.
• Handle updates and amendments to RAIC or form used in Access Control Office.
• Administer access privileges and troubleshoot proximity card problems.
• Liaise with Transport Canada regarding security clearances, including refusals.
• Issue, recover, and audit incoming key requests.
• Maintain up-to-date records and databases for Access Control Office activities.
• Scan forms for electronic filing.
• Manage all online appointment bookings.
• Process financial charges for Failed to Return passes/plates and route to Airport Authority.
• Generate company reports for external stakeholders to reconcile RAICs.
• Provide customer service to both passengers and employees.

Skills

Organizational skills

Customer service

Typing 40 wpm

Attention to detail

Adaptability

Transport Canada clearance

Tools

RAIC program

CEM Access Control

Proximity card systems

Job description

Securiguard Services Limited is hiring an Office Clerk to support pass issuance and security operations at Vancouver International Airport. The role supports the RAIC program, manages the Access Control Office, and ensures accurate records while delivering customer service to passengers and staff.

You'll handle audits, respond to inquiries, coordinate with Transport Canada for clearances, and maintain databases and appointment bookings. Full-time with potential for part-time shifts later.