Office Clerk - Access Control Office

Securiguard Services Ltd.; Richmond (CA); On-site; USD 23,000 - 28,000; Full time

Job summary

Securiguard Services Limited is hiring an Office Clerk to support pass issuance and security operations at Vancouver International Airport. The role supports the RAIC program, manages the Access Control Office, and ensures accurate records while delivering customer service to passengers and staff.

You'll handle audits, respond to inquiries, coordinate with Transport Canada for clearances, and maintain databases and appointment bookings. Full-time with potential for part-time shifts later.

Qualifications

• Organizational skills to assist multiple visitors concurrently.
• Strong customer service abilities and communication.
• Typing speed of 40 words per minute and ability to pass assessment.
• Attention to detail to avoid errors in communications or records.
• Ability to adapt priorities to support security operations.
• Ability to handle sensitive information securely and professionally.

Responsibilities

• Administer the RAIC program for pass issuance.
• Administer the local Access Control system (CEM) for access permissions and employee database.
• Generate Lost & Stolen lists for post distribution to prevent unauthorized access.
• Respond to customer inquiries via front counter, phone, and email.
• Handle updates and amendments to RAIC or form used in Access Control Office.
• Administer access privileges and troubleshoot proximity card problems.
• Liaise with Transport Canada regarding security clearances, including refusals.
• Issue, recover, and audit incoming key requests.
• Maintain up-to-date records and databases for Access Control Office activities.
• Scan forms for electronic filing.
• Manage all online appointment bookings.
• Process financial charges for Failed to Return passes/plates and route to Airport Authority.
• Generate company reports for external stakeholders to reconcile RAICs.
• Provide customer service to both passengers and employees.

Skills

Organizational skills

Customer service

Typing 40 wpm

Attention to detail

Adaptability

Transport Canada clearance

Tools

RAIC program

CEM Access Control

Proximity card systems

Job description

Securiguard is currently seeking an Office Clerk with full time availability until August with part time opportunities available after. If you are ready to make a meaningful impact on the security and well-being of travelers, and be a part of our exceptional team.

As an Office Clerk you will play a vital role in maintaining the security of Vancouver International Airport by overseeing the issuance and management of various types of passes and permits. Your duties will encompass a range of responsibilities aimed at ensuring strict adherence to security protocols and efficient processing of pass applications, including verifying the authenticity and completeness of documentation, maintaining accurate records in a centralized database, and liaising with airport security personnel and relevant authorities to ensure compliance with regulations. You'll provide outstanding customer service support to pass applicants and participate in audits to uphold security standards. Each shift you will make a difference by maintaining the integrity of the pass issuance process and facilitating the safe and orderly movement of individuals within the airport environment.

Job Description

• Administer the RAIC program for pass issuance.
• Administer the local Access Control system (CEM) for access permissions and employee database.
• Generate various lists (Lost & Stolen list) for post distribution to prevent unauthorized access into the Restricted Area.
• Respond to customer inquiries via front counter, phone, and email
• Handle any updates and amendments relating to RAIC or any other application forms used in the Access Control Office.
• Administer access privileges and troubleshoot proximity card problems.
• Liaise with Transport Canada regarding security clearances, including Transport Canada refusals.
• Issue, recover, and audit incoming key requests.
• Maintain up-to-date records and databases concerning all Access Control Office activities and programs.
• Scan various types of forms for electronic filing.
• Manage all online appointment bookings.
• Process any financial charges for Failed to Return passes/plates and route to Airport Authority.
• Generate company reports for external stakeholders to reconcile the RAICs.
• Provide Customer Service to both passengers and employees.

Job Requirements

• Organizational skills to assist multiple visitors at one time with various tasks.
• Knowledge of basic computer programs and basic typing abilities
• Strong customer service skills
• Attention to detail to submit work or send communications without error.
• Adaptability and flexibility to adjust priorities for whatever task is most important at any given time
• Ability to handle sensitive information
• Ability to Type 40 words per minute and pass the assessment.
• Valid or able to obtain a Transport Canada Security Clearance

Schedule

Hours of Work

Monday to Friday

7am to 3pm/8am to 4pm

About Us

Securiguard Services Limited has been at the forefront of the asset protection arena for almost fifty years by being a leading-edge innovative security and safety solution provider. That is how it has become one of the largest and most trusted private security organizations in Canada. Securiguard has proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects and has the largest and highest accredited K9 detection and screening division in Canada.

At Securiguard we are proud to of our award-winning corporate culture, as 2021 Winners of the Waterstone Awards for Canada's Most Admired Corporate Culture, 2021 Silver Finalists in the HR Awards for Excellence in Diversity & Inclusion, and recognized by Forbes this year as one of Canada's Best Employers. To learn more about us and our career paths, please visit: www.securiguard.com/careers-and-training/

Salary: $23.70 - $29.16 per hour