Airport Parking Cashier & Guest Concierge

Reimagined Parking Inc.; Denver, Northern (CO, KY); Hybrid; USD 57,859,000 - 64,747,000; Full time

Benefits offered by this job

Generous Paid Time Off

Comprehensive Health Plans

Life and Disability Insurance

401(k) Plan

Employee Assistance Program

Parental and Caregiver Leave

Job summary

Reimagined Parking Inc. at Denver International Airport is seeking an Airport Parking Cashier to operate a designated parking location, handling cash and electronic transactions while delivering exceptional customer service to travelers.

Shifts vary and include roaming duties using a golf cart; you will assist guests, manage tickets, and maintain a clean, safe, and welcoming cashier booth area, both indoors and outdoors in varying weather conditions.

Qualifications

• Excellent customer service and interpersonal communication skills.
• Ability to communicate clearly and professionally with guests.
• Strong attention to detail and accuracy.
• Basic math and cash-handling skills.
• Ability to learn quickly and make sound decisions in a fast-paced environment.
• Previous cash-handling experience is an asset.
• Previous customer service experience preferred.
• Comfortable interacting with airport travelers and guests from diverse backgrounds.
• Ability to safely operate a golf cart and navigate a large parking facility.

Responsibilities

• Accurately process cash, credit card, and other payment transactions.
• Always maintain organized cash drawers and tickets.
• Prepare cash control and summary sheets neatly and accurately.
• Report all cash overages and shortages promptly.
• Ensure adequate change is available throughout the shift.
• Complete shift and daily reconciliations of receipts, cash, and charges.
• Perform revenue drops following location-specific procedures.
• Secure all funds and control documents in deposit bags prior to deposit.
• Greet and depart guests in a friendly, courteous, and professional manner.
• Provide exceptional customer service by being pleasant, helpful, and solution-oriented.
• Resolve customer complaints quickly and efficiently, escalating when necessary.
• Answer guest questions and provide clear information regarding parking procedures.
• Communicate respectfully and professionally with guests, clients, and teammates.
• Issue and/or collect visitor parking tickets.
• Match visitor ticket forms when original tickets cannot be located.
• Assist guests entering or exiting the property.
• Answer telephone calls promptly and courteously, when required.
• Maintain a clean, orderly, and safe cashier booth and surrounding work area.
• Clean and organize the interior of the booth and booth windows.
• Ensure signage and equipment are clean and free of vandalism or graffiti.
• Ensure supplies are stocked, properly stacked, and organized.
• Maintain a safe and secure work environment at all times.
• Lock windows and doors and secure cash if leaving the booth for any reason.
• Report all accidents, incidents, suspicious activity, or safety concerns immediately.
• Respond to customer service requests as directed by Airport Administration or management.
• Operate a golf cart throughout the parking facility to provide customer assistance and support.
• Proactively patrol parking areas to identify and assist guests who may require assistance.
• Adhere to all company policies, procedures, and safety standards.
• Follow Reimagined Parking dress code and grooming standards.
• Ensure punctuality and accurate timecard punches at the start and end of each shift.

Skills

Customer service

Communication

Attention to detail

Cash handling

Problem solving

Decision making

Outdoor work

GOLF CART operation

Job description

Reimagined Parking Inc. at Denver International Airport is seeking an Airport Parking Cashier to operate a designated parking location, handling cash and electronic transactions while delivering exceptional customer service to travelers.

Shifts vary and include roaming duties using a golf cart; you will assist guests, manage tickets, and maintain a clean, safe, and welcoming cashier booth area, both indoors and outdoors in varying weather conditions.