Airport Customer Service Specialist – Parking

Reimagined Parking; Aurora (CO); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

401(k) Plan

Career growth opportunities

Employee discounts

Job summary

Reimagined Parking is hiring a Customer Service Representative at Denver International Airport. The role focuses on delivering outstanding service to monthly parking customers, guests, and internal teams.

You will manage high-volume calls and emails, ensuring accurate data entry and timely responses to inquiries. This position requires a reliable, detail-oriented individual who represents the brand with professionalism.

Qualifications

• Demonstrates strong written and verbal communication, attention to detail, and ability to manage multiple priorities.
• Proficient with Microsoft Office and CRM systems; maintain data accuracy.
• Must pass background check and be authorized to work in the United States.

Responsibilities

• Serve as the primary contact for monthly parking customers and internal stakeholders.
• Handle inbound calls, emails, and written correspondence with quality standards.
• Resolve inquiries and complaints with professionalism and empathy; maintain CRM data integrity.
• Support retention by delivering consistent, high-quality service experiences.
• Process account setups, updates, cancellations, and payments; document transactions accurately.

Skills

Communication

Multitasking

Data entry

Problem solving

Conflict resolution

MS Office & CRM

Team oriented

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Office

Job description

Reimagined Parking is hiring a Customer Service Representative at Denver International Airport. The role focuses on delivering outstanding service to monthly parking customers, guests, and internal teams.

You will manage high-volume calls and emails, ensuring accurate data entry and timely responses to inquiries. This position requires a reliable, detail-oriented individual who represents the brand with professionalism.