Airport Overnight Customer Experience Rep (Seasonal)

Enterprise Holdings; Phoenix (AZ); On-site; USD 24,000 - 34,000; Full time

Job summary

Enterprise Mobility is hiring for a Seasonal Overnight Customer Experience Representative at the Sky Harbor Airport Rental Car Center in Phoenix. The role focuses on welcoming customers, explaining terms, and guiding rentals with friendly, efficient service.

You will handle reservations, upsell optional products, and ensure smooth returns, while maintaining punctual attendance for a 40-hour weekly overnight schedule starting October 2026. A valid US driver’s license and clean record are required.

Qualifications

• Must be at least 18 years old.
• Minimum 2 years of customer service experience within the last 5 years.
• Minimum 2 years of sales experience.
• Willing to work the overnight schedule.
• Valid driver's license with no more than 2 moving violations or at-fault accidents within the last 3 years.
• No drug or alcohol related convictions in the last 3 years.
• Authorized to work in the United States without sponsorship.
• Seasonal position starting Oct 2026 lasting up to 180 days.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Skills

Customer service

Sales experience

Overnight shift

Attendance & punctuality

Job description

Enterprise Mobility is hiring for a Seasonal Overnight Customer Experience Representative at the Sky Harbor Airport Rental Car Center in Phoenix. The role focuses on welcoming customers, explaining terms, and guiding rentals with friendly, efficient service.

You will handle reservations, upsell optional products, and ensure smooth returns, while maintaining punctual attendance for a 40-hour weekly overnight schedule starting October 2026. A valid US driver’s license and clean record are required.