Airport Operations Pro: Guest Experience & Logistics

JetBlue; Pittsburgh (Allegheny County); On-site; USD 34,000 - 52,000; Full time

Job summary

JetBlue is seeking Airport Operations Crew in PIT to deliver exceptional customer service at the airport. Responsibilities include checking IDs, handling luggage, and guiding boarding information via the public address system.

The role requires flexibility, strong communication, and a safety-focused mindset. Applicants should have a high school diploma or GED, be 18+, and possess at least 1 year of customer service or sales experience.

Qualifications

• High School Diploma or GED required.
• At least eighteen (18) years old.
• One (1) year of customer service or sales experience.
• Strong interpersonal and listening skills.
• Complete fluency in written and spoken English.
• Candidates must complete an assessment that evaluates Adaptability, Customer Service, and Safety Orientation.
• Must be able to adhere to JetBlue Uniform Policy Manual Standards.

Responsibilities

• Verify customers' personal identification.
• Tag, lift, and handle customer luggage.
• Announce flight arrivals, departures, and pre-boarding information via the public address system.
• Communicate with our customers to keep them constantly informed.
• Offer ancillary products to our customers such as "even more speed" and "even more space".
• Coordinate various duties with coworkers and other departments to ensure proper handling of customers.
• Help prepare aircraft cabin for customer boarding and departure, including cleaning seats, seat-pockets, galleys, lavatories and floor.
• Operation of airport equipment (Jet bridge, Turbo way, airstairs, etc.).
• Assist customers with special needs (boarding assistance).
• Crewmembers will rotate through all Airport Operations functions (gate, ticket counter).
• Other duties as assigned.

Skills

Interpersonal skills

Listening skills

Communication skills

Fluent English

Education

High School Diploma or GED

Job description

JetBlue is seeking Airport Operations Crew in PIT to deliver exceptional customer service at the airport. Responsibilities include checking IDs, handling luggage, and guiding boarding information via the public address system.

The role requires flexibility, strong communication, and a safety-focused mindset. Applicants should have a high school diploma or GED, be 18+, and possess at least 1 year of customer service or sales experience.