Airport Operations & Customer Experience Crew

JetBlue; Orlando (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

JetBlue's Airport Operations Crew at Orlando (MCO) delivers award-winning customer service by checking in passengers, verifying IDs, tagging luggage, and assisting with boarding.

Crewmembers will rotate through gate, ticket counter, and other duties; you will use PA to announce info and help customers with special needs; training provided.

The role requires 18+ years, 1 year of customer service, English fluency, and flexibility for variable hours, including holidays.

Qualifications

• High School Diploma or GED required.
• 18+ years old; valid work authorization in the U.S.
• Minimum 1 year in customer service or sales.
• Excellent interpersonal and listening skills.
• Must complete assessment for adaptability, customer service, and safety.
• Able to travel and work flexible hours; weekends and holidays.
• Able to pass pre-employment drug test.
• Must be fluent in written and spoken English.

Responsibilities

• Verify identification and check-in passengers.
• Tag, lift and handle luggage.
• Announce arrivals and departures via PA system.
• Coordinate boarding and assist with special needs.
• Offer ancillary products to customers.
• Maintain professional appearance and safety standards.
• Operate airport equipment and communicate with teams.
• Rotate through all Airport Operations functions (gate, ticket counter, etc.).
• Perform other duties as assigned.

Skills

Customer service

Communication

Public speaking

English fluency

Adaptability

Education

High School Diploma or GED

Tools

Handheld radios

Public address system

Computer & office apps

Job description

JetBlue's Airport Operations Crew at Orlando (MCO) delivers award-winning customer service by checking in passengers, verifying IDs, tagging luggage, and assisting with boarding.

Crewmembers will rotate through gate, ticket counter, and other duties; you will use PA to announce info and help customers with special needs; training provided.

The role requires 18+ years, 1 year of customer service, English fluency, and flexibility for variable hours, including holidays.