Airport Operations Lead: Guest Experience & Security

Clearfield; Newark (NJ); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

3 weeks paid time off

Monthly wellness stipend

401k Retirement Plan with company match

Comprehensive benefits including medical and dental insurance

Paid Parental Leave

Ongoing training and development programs

Job summary

Clearfield, located in Newark, NJ, is seeking an Operations Manager to lead daily operations at the airport. This role involves coaching a team of Ambassadors and ensuring compliance with security and service standards.

The ideal candidate will have at least 3 years of leadership experience, exceptional interpersonal skills, and proficiency in technology. Competitive salary range of $70,000-$80,000 annually, along with various benefits and perks including paid time off and wellness stipends.

Qualifications

• At least 3 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills.
• Solid leadership and organizational skills.
• Experience with employee engagement and customer satisfaction.

Responsibilities

• Lead daily operations of a team of Ambassadors.
• Ensure compliance with CLEAR and TSA policy and procedures.
• Coach and train team to meet service and sales goals.
• Analyze metrics and customer feedback to improve performance.

Skills

Leadership experience

Interpersonal skills

Organizational skills

Customer engagement

Technology proficiency

Job description

Clearfield, located in Newark, NJ, is seeking an Operations Manager to lead daily operations at the airport. This role involves coaching a team of Ambassadors and ensuring compliance with security and service standards.

The ideal candidate will have at least 3 years of leadership experience, exceptional interpersonal skills, and proficiency in technology. Competitive salary range of $70,000-$80,000 annually, along with various benefits and perks including paid time off and wellness stipends.