Airport Operations & Customer Experience Leader

American Airlines; Miami (FL); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Additional Benefits

Job summary

American Airlines is hiring a Manager, Airport Customer Operations for Miami (MIA). The role emphasizes developing staff, overseeing daily customer service operations, and implementing procedural changes to improve performance and compliance.

The position requires leadership within the hub environment and flexibility to work nights, weekends, and holidays. The candidate will lead supervisors to optimize resources, monitor on-time performance, and ensure safety procedures while partnering with

Qualifications

• High School Degree or GED equivalent
• 3 years' airline supervisory experience
• 3 years' airport operations experience

Responsibilities

• Develops employees
• Oversees day to day customer service operations
• Communicates procedural changes to Customer Service Managers, supervisors and employees and ensures compliance
• Monitors and measures on time performance
• Identifies areas/individuals which require improvement; develops and implements methods to increase/improve performance
• Shift work including nights, weekends and holidays

Education

High School Diploma or GED

Job description

American Airlines is hiring a Manager, Airport Customer Operations for Miami (MIA). The role emphasizes developing staff, overseeing daily customer service operations, and implementing procedural changes to improve performance and compliance.

The position requires leadership within the hub environment and flexibility to work nights, weekends, and holidays. The candidate will lead supervisors to optimize resources, monitor on-time performance, and ensure safety procedures while partnering with