Airport Duty Manager - Customer Operations Leader

American Airlines; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Travel perks

Health benefits

401(k) program

Job summary

American Airlines is seeking a Duty Manager for Airport Customer Operations in Miami. You will lead a team of leaders responsible for planning and executing assignments using GSRealTime and other platforms, ensuring efficient use of resources and adherence to safety procedures.

Ideal candidates will have at least 3 years of airline supervision and 3 years of airline operations experience, with strong interpersonal skills and the ability to perform in a fast-paced environment while remaining

Qualifications

• High school diploma or GED required.
• 3 years airline supervisory experience required.
• 3 years airline operations experience required.

Responsibilities

• Lead and develop a team of leaders responsible for planning and executing assignments through technology such as GSRealTime.
• Manage multiple software programs to analyze operations and determine best actions.
• Address staffing challenges to mitigate risks and drive results.
• Collaborate with Admin and Operations leaders to allocate resources where needed.
• Develop reports and identify opportunities to improve processes and performance.

Skills

Self motivated

Detail oriented

Team player

Interpersonal skills

Education

High school diploma or GED

Job description

American Airlines is seeking a Duty Manager for Airport Customer Operations in Miami. You will lead a team of leaders responsible for planning and executing assignments using GSRealTime and other platforms, ensuring efficient use of resources and adherence to safety procedures.

Ideal candidates will have at least 3 years of airline supervision and 3 years of airline operations experience, with strong interpersonal skills and the ability to perform in a fast-paced environment while remaining