911 Dispatch Trainee (Public Safety Communicator Trainee)

Dallas Fort Worth International Airport (DFW); Town of Texas (WI); On-site; USD 28,000 - 32,000; Full time

Job summary

The Dallas Fort Worth International Airport (DFW) is seeking a Telecommunicator to handle emergency calls and monitor communications. This position offers a starting pay of $28.16, with training provided for necessary skills in handling emergencies and operating communication equipment.

Candidates should possess a high school diploma or equivalent and demonstrate the ability to work under pressure. This role provides an opportunity to become trained in essential certifications and gain valuable experience in a safety-sensitive environment.

Qualifications

• Completion of high school curriculum or equivalent.
• Ability to obtain various telecommunications certifications.
• Pass background checks and psychological evaluations.

Responsibilities

• Operate telecommunications equipment to evaluate emergency calls.
• Dispatch appropriate personnel to emergencies.
• Monitor CCTV systems and respond to alarms when necessary.

Skills

Emergency communication

CCTV operation

Microsoft Office Suite

Decision making

Calmness under pressure

Education

High school diploma or equivalent

Job description

Job Overview

• No Experience Needed
• $28.16 Starting Pay

Under the general supervision of the Public Safety Communications Supervisor, you will learn the three areas of Public Safety Communications; operate telecommunications equipment to receive and evaluate incoming calls for police, fire and medical assistance; dispatch appropriate personnel and equipment to emergencies; operate and monitor the various CCTV systems and terminal alarms to provide surveillance support for daily incidents and criminal cases to local, state, and federal courts. This is a training role, requiring the learning of all areas so they may perform independently at completion of credentialing. Roles and responsibilities will be assigned to specific workstations, not simultaneously, based on staffing levels and operational needs. Work is performed in a stressful environment where a variety of calls, frequently emergency in nature, are screened and dispatched within short time frames.

What You Will Be Doing

• Work closely with senior Communicators and Supervisor on how to operate and monitor Emergency 911 system, multiple talk group two-way radio system and departmental telephone lines, receives and evaluates incoming requests for police, fire and medical assistance and dispatches police, fire and medical units as required based on the nature of the call; disseminates information to field units as required.
• Monitors status of all on‑duty police, fire and medical units, coordinating availability of each unit and calling in additional on‑call personnel as necessary.
• Maintains notification files and requests services from other Airport Board departments, specialized police/fire units, secondary ambulance services, wrecker services.
• Learns to conduct tests and interface functions on multiple electronic emergency systems and alarms, including the Emergency 911 system, to ensure proper operation and backup capability.
• Work closely with senior Communicators and Supervisor on how to operate the CCTV system across entire Airport campus, for incoming alarms, suspicious activities, and emergency responses; dispatches law enforcement for incoming alarms from terminal checkpoints in accordance with DPS Standard Operating Procedures and TSA regulations; monitor critical safety and security systems such as fire exit door alarms, exercising discretion in determining severity of situations and dispatching first responders accordingly.
• Monitors DPS radio traffic for calls to law enforcement, firefighters, and paramedics inside the terminals; utilizes CCTV equipment to follow and document police service calls for potential evidence in criminal or administrative cases.
• Ensures compliance with FCC regulations in telecommunications operations and monitors security areas via CCTV, dispatching law enforcement as needed.
• Supports law enforcement by retrieving, reviewing, copying, and distributing audio/visual recordings related to specific incidents, under the direction of a DPS Supervisor, for use as evidence in local, state, and federal court cases.
• Performs other related duties as assigned.

What You Need

• Completion of high school curriculum or equivalent.
• Within one (1) year from hire, able to obtain the following licensure and certifications, if not already licensed/certified:
  • TCOLE Basic Telecommunicator license.
  • Full Access TCIC/NCIC certification.
  • Emergency Medical Dispatch certification through IAED.
• Ability to receive required licensure and certification is required within one year of employment. If unable to obtain requirements, will be terminated from the role and able to seek other opportunities within the airport.
• Ability to pass CJIS Security Awareness Training within 30 days of employment.
• Must not have been convicted of a Class “B” misdemeanor within the last ten (10) years or any offense greater than a Class “B”.
• Must not have been convicted of any family violence offense.
• Ability to pass a personal and criminal background check.
• Ability to pass a psychological evaluation.
• Ability to pass a truth verification examination.
• Ability to pass a medical physical examination.
• Possession of a valid Class C driver’s license.
• Must obtain a Security Identification Display Area (SIDA) Airport Identification/Access Badge (badge) in accordance with Department of Homeland Security Transportation Security Administration (TSA) requirements in Chapter 49 of the Code of Federal Regulations Part 1500 et al. and DFW Airport’s Airport Security Program within thirty (30) days from date of employment and maintain qualification for a SIDA badge upon each badge renewal.
• This is a designated safety sensitive position as defined in DFW Airport’s Drug and Alcohol Administrative Policy and Procedure. Applicants selected for this position will be required to pass a drug screening test prior to employment and to submit to drug screening on a random basis during the length of their employment in the safety sensitive position.
• This is a designated Essential Employee position as defined in DFW Airport’s Categories and Classifications Administrative Policy and Procedure. An essential employee is one whose attendance is required to maintain airport operations during an emergency or inclement weather situation.

Required Knowledge, Skills, And Abilities

• Knowledge and ability to use miscellaneous software including Microsoft Excel, Word, and other programs to compile and produce routine reports.
• Knowledge of principle, practices and terminology used in CCTV monitoring and its application in real‑time response situations.
• Ability to remain calm under pressure, analyze situations, and make quick decisions based on established protocols.
• Ability to prepare and maintain logs and files, documenting public safety communication activities.
• Ability to clearly and effectively communicate verbally in English across various telecommunications platforms (radio, telephone), with a focus on emergency scenarios.
• Ability to think clearly and concisely, analyze data from a variety of sources, and make rapid decisions and judgments in response to emergency requests for assistance.
• Ability to process multiple audio and visual inputs simultaneously.
• Ability to maintain effective and harmonious internal and external working relationships.
• Ability to work hours and assignments as determined by operational need; i.e., 9‑1‑1, Police/Fire dispatch, CCTV monitoring, or others.
• Ability to follow procedures, regulations, and protocols related to telecommunications.
• Ability to communicate orally and in writing to airport employees, supervisory staff, outside agencies, tenants and guests.
• Ability to work shift hours as assigned which may include nights, weekends, rotating shifts, and holidays.
• Ability to respond to emergency callup and to work adjusted shifts under routine and non‑routine events.
• Ability to work in an environment without windows or outside contact.
• Ability to eat on the job without having a scheduled coffee or meal break.

Effort

• Works in a communications center including emergency dispatch and CCTV system monitors.
• Uses keyboard devices, computer monitors, radio and telephone equipment.
• Sits for extended periods of time remaining constantly attentive to telephone calls, radio transmissions, incoming alarms and telecommunications systems.
• Reacts calmly, quickly and logically in emergency situations.