Operational Support Associate -(Austin-Bergstrom International Airport)

SIXT; Austin (TX); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Healthcare coverage

401k plan

Paid Time Off

Employee Rentals

Uniform with dry cleaning

Employee Assistance Program

Exclusive employee discounts

Job summary

SIXT is seeking an Operational Support Associate at Austin-Bergstrom International Airport to deliver exceptional customer service and assist with fleet readiness in a fast-paced environment.

You will interact with customers, guide vehicle options and add-ons, and help ensure a smooth rental experience while contributing to sales and operational performance.

Qualifications

• Available to work a variety of shifts, including evenings, weekends and holidays.
• Authorized to work in the U.S. with a valid driver's license and clean record.
• Able to interact with customers face-to-face and drive sales opportunities.

Responsibilities

• Guide customers through vehicle options, protection packages, and add-ons to maximize sales.
• Support customers throughout their rental journey and maintain high service standards.
• Oversee fleet operations, vehicle readiness, inventory, and coordination with service partners.
• Ensure vehicle cleanliness, perform routine checks, and assist with driving and staging.
• Maintain accurate records of inventory, service updates, and customer interactions.

Skills

Sales & Communication Skills

Customer Service Focus

Organizational & Technical Skills

Team Collaboration

Flexibility

Licensing & Eligibility

Job description

Operational Support Associate (Austin-Bergstrom International Airport)

• Full-time
• Department: Branches & Operations
• Legal Entity: Sixt Rent a Car, LLC.

Are you a people-first problem solver who thrives in a fast-paced environment? As an Operational Support Associate at SIXT,you'llbe at the center of our rental operations, providing exceptional customer service, supporting fleetlogistics, and driving sales performance.You'llinteract with customers face-to-face, manage vehicle readiness and movement, and ensure each rental experience is smooth, efficient, and memorable. With flexible hours, exciting bonus opportunities, room for careergrowth,and a rate of$22.05 per hour.

YOUR ROLE AT SIXT

You deliver exceptional rental experiences by guiding customers through vehicle options, protection packages, and add-ons while maximizing sales opportunities

You support customers throughout their rental journey, ensuring satisfaction, collecting feedback, andmaintaininghigh service standards

You oversee fleet operations, including vehicle readiness, inventory management, coordination with service partners, and preparation for rental or disposal

You ensure vehicle cleanliness, perform routine checks, andassistwith driving and staging tomaintainfleet efficiency and presentation

Youmaintainaccuraterecords of inventory, service updates, and customer interactions while collaborating across teams to support daily operations and planning

YOUR SKILLS MATTER

Sales & Communication SkillsYou are persuasive, confident, and driven by performance-based incentives

Customer Service FocusYou bring a strong background in customer service and are passionate about delivering exceptional experiences

Organizational & Technical SkillsYou managelogistics, scheduling, and documentation with ease, and quickly adapt to internal systems with basic computerproficiency

Team CollaborationYou thrive in a team-oriented environment and adjust smoothly to changing business needs

FlexibilityYou’reavailable to work a variety of shifts, including evenings, weekends, and holidays

Licensing & EligibilityYou are at least 18 years old, authorized to work in the U.S., and hold a valid driver's license with a clean record

WHAT WE OFFER

Comprehensive BenefitsPackage Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future

Paid Time Off & HolidaysBenefit from PTO, sick leave, and receive time and a half for working on public holidays

Employee Assistance ProgramAccess support whenever needed through our Employee Assistance Program

Exclusive Employee RentalsBenefit from employee-only rental rates, with family rental options and exclusive discounts for employees

Uniform & PerksReceive a uniform with weekly dry cleaning, always ensuring a professional appearance

All your information will be kept confidential according to EEO guidelines.

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight.