Airport Operations Crew

JetBlue; City of White Plains (NY); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Healthcare benefits

401(k) plan

Stock purchase plan

Disability coverage

Life insurance

Free travel

Zusammenfassung

JetBlue Airways is seeking an Airport Operations Crew member to provide exceptional customer service at the airport. The role includes checking IDs, tagging and handling luggage, boarding and deboarding passengers, assisting customers with special needs, and delivering announcements over the public address system.

You will coordinate with coworkers across departments, help prepare the aircraft cabin, and support the sale of ancillary products.

Qualifikationen

• High School Diploma or GED; 18+ years old; 1 year of customer service or sales.
• Fluency in written and spoken English; strong communication skills.
• Able to pass assessments evaluating adaptability, safety orientation, and customer service.
• Willing to travel and work variable hours including holidays and weekends.
• Able to operate a computer, mouse, and office apps; use radios for announcements.
• Must obtain and maintain a SIDA badge; comply with JetBlue policies.
• Authorized to work in the US; visa sponsorship is not available.

Aufgaben

• Verify customers' personal identification and documents.
• Tag, lift, and handle customer luggage; assist with boarding.
• Announce flight info via public address system for arrivals and departures.
• Communicate with customers to keep them informed and offer ancillaries.
• Coordinate with coworkers and other departments to ensure proper handling.
• Prepare aircraft cabin for boarding and departure; clean seats and areas.
• Operate airport equipment such as jet bridges and enplaning/deplaning gear.
• Assist customers with special needs; rotate through Airport Ops functions.
• Adhere to safety policies, complete drug test, and uphold JetBlue culture.

Kenntnisse

Customer service

Public speaking

Interpersonal skills

English fluency

Ausbildung

High School Diploma or GED

Tools

Public Address System

Handheld radios

Computer kiosks

Jobbeschreibung

The Airport Operations Crew provides award-winning customer service to customers in the airport. The crewmember checks in and verifies customers' personal identification; tags, lifts, and handles customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates customer boarding and deplaning; assists customers with special needs; and complies with any ad-hoc requests as needed.Individuals must excel at serving customers and be comfortable speaking on a public address system, using computers and airport equipment.

Essential Functions:

• Verify customers' personal identification
• Tag, lift, and handle customer luggage
• Announce flight arrivals, departures, and pre-boarding information via the public address system
• Communicate with our customers to keep them constantly informed
• Offer ancillary products to our customers such as "even more speed" and "even more space"
• Coordinate various duties with coworkers and other departments to ensure proper handling of customers
• Help prepare aircraft cabin for customer boarding and departure, which includes cleaning of seats, seat-pockets, gallies, lavatories and floor
• Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.
• Assist customers with special needs, e.g. customers who need assistance in boarding
• Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)
• Other duties as assigned

Minimum Experience and Qualifications

• High School Diploma or General Education Development (GED) Diploma
• At least eighteen (18) years old
• One (1) year of customer service or sales experience
• Strong interpersonal and listening skills
• Complete fluency in written and spoken English
• Candidates must complete an assessment that evaluates the job qualifications/characteristics of Adaptability, Customer Service, and Safety Orientation using AI- or statistically-based scoring
• Must be able to adhere to JetBlue Uniform Policy Manual Standards
• Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
• Experience using a mouse, computer, keyboard and basic word processing, email and office applications
• Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Experience performing under pressure and within fixed time constraints
• Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways' insurance standards
• Depending on location, may need to acquire and maintain a United States Customs Clearance
• Available for occasional overnight travel (10%)
• Able to make occasional trips to other locations for training or temporary assignment
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required, this position is not eligible for visa sponsorship
• For internal candidates, good standing in attendance performance and safety

Preferred Experience and Qualifications

• Two (2) years of customer service, volunteer experience or sales experience
• Knowledge of customer service principles and practices strongly
• Experience working with various forms of payment (cash, credit cards, travelers checks, etc.)
• Regular attendance and punctuality
• Ability to work flexible hours including holidays/ weekends/ and overnight shifts
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
• Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
• Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment
• Public Address System
• Jet bridge and/or air stairs (customer enplaning/deplaning equipment)
• Handheld radios
• Free-standing computer kiosks used to identify and process customer reservations
• Light Emitting Diode (LED) screens and signs
• Subject to weather and elevated noise levels within airports
• Ability to stand for an extended period of time
• Mandatory over-time may be required to cover irregular operations which occasionally cause extended work days

Physical Effort:

• Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools.

Compensation:

• The base pay for this role starts at $18.32per hour. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.