Scheduler Inflight Crew

JetBlue; New York (NY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Crew stock purchase plan

Disability coverage

Life insurance

Space-available travel

Job summary

JetBlue is seeking an Inflight Crew Scheduler in New York to organize crewmember rosters in alignment with FARs, CBA, and company policies. The role emphasizes top customer service while coordinating with other departments and crewmembers.

The position requires availability for mornings, evenings, weekends, and holidays, with potential overnight travel up to 10% and a strong focus on safety and policy adherence.

Qualifications

• HS diploma or GED is required.
• At least 1 year of customer service or office experience.
• Pre-employment math assessments must be completed successfully.
• Must be eligible to work in the United States; no visa sponsorship.

Responsibilities

• Schedule and notify Inflight Crewmembers per FARs, policies and CBA.
• Monitor crew schedules for irregularities and adjust as needed.
• Process schedule adjustments using automated programs.
• Arrange hotel/transportation for crewmembers when required.
• Assist with research, data analysis and departmental programs.
• Perform additional duties as assigned by Crew Services and System Operations.

Skills

Customer service

Office experience

Math reasoning

Education

High School Diploma or GED

Bachelor's degree (preferred)

Job description

Position Summary:

The Inflight Crew Scheduler schedules Inflight Crewmembers in accordance with the Federal Aviation Regulations (FARs), Company policies and procedures, and Collective Bargaining Agreement (CBA). The highest level of customer service is essential while coordinating with other departments and communicating with Crewmembers. Flexibility in the work schedule is necessary as the position requires working mornings, evenings, weekends, and holidays.

Essential Responsibilities:

• Schedule and notify Inflight Crewmembers in accordance with Federal Aviation Regulations (FAR), Company policies and procedures, and Collective Bargaining Agreement (CBA) using available data and reports
• Monitor Inflight Crewmembers' schedules for irregularities
• Process Crewmember schedule adjustments using automated computer programs
• Arrange for Crewmember hotel and/or transportation if necessary
• Assist with research, data analysis, development and execution of departmental programs
• Complete other duties as assigned by Crew Services and/or System Operations Leadership

Minimum Experience and Qualifications:

• High School Diploma or General Education Development (GED) Diploma
• One (1) year customer service or office experience
• Successful completion of pre-employment math assessment(s)
• Available for overnight travel (10%)
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Bachelor's degree in Business, Math, Computer science, Aviation, Statistics, Operations or equivalent major
• Crew Scheduling experience
• Operations experience in a Part 117 and 121 Airline environment

Crewmember Expectations

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• Adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
• Upholding JetBlue's safety performance metric goals and understanding how they relate to their duties and responsibilities
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment

• Computer and other office equipment

Work Environment

• Traditional Office Environment

Physical Effort

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation

• The base pay range for this position starts at $26.25 per hour. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.