Airport Operations Chief - LAS

AIR CANADA; Las Vegas (NV); On-site; USD 110,000 - 160,000; Full time

Job summary

Air Canada is seeking an Airport Operations Chief in Las Vegas to lead daily airport activities, ensuring safety, efficiency, and top-tier customer service across terminals, ramps, and baggage areas.

You will coach frontline staff, coordinate with unions and vendors, handle disruptions, and ensure SOP compliance under a Safety First culture. Flexibility for 24/7 schedules is required.

Qualifications

• High school diploma or equivalent.
• At least 2 years of management experience in an operational environment.
• Valid driver’s license and ability to obtain SIDA badge and ramp vehicle permit.
• Hold a valid passport for travel (incl. international).
• Ability to obtain airport badges and clearances (Security/CBP).
• Ability to work 24/7 including weekends/holidays.
• Ability to walk long distances, stand long periods, lift 23 kg (50 lbs).
• Strong leadership, coaching, and communication skills.

Responsibilities

• Direct and supervise complex daily airport operations with care and professionalism.
• Represent the Air Canada brand and exemplify customer service excellence.
• Know our customers to anticipate needs and deliver on promises.
• Lead frontline staff and coach teams to perform at their best.
• Collaborate with unionized staff and third-party providers; ensure accountability.
• Monitor punctuality and safety; manage disruptions and emergencies.
• Ensure SOP compliance and drive a Safety First culture.
• Conduct incident investigations and reporting; manage admin duties.

Skills

Leadership

Communication

Coaching

Problem solving

Customer service

Safety compliance

Operations management

Shift planning

Education

High school diploma

Job description

Belonging to Air Canada is about belonging to a Canadian symbol, Air Canada recently voted best airline in North America. Take your career to new heights by joining our innovative and diverse team at the forefront of passenger air transport.

As an Airport Operations Chief, you will play an important leadership role in bringing to life our ambition of being recognized in everything we do as one of the top 10 airlines in the world. Your priority will be to ensure that our airline meets or exceeds customer expectations regarding their experience with us. By dedicating yourself to customer service excellence and striving to warmly welcome our customers, you will help create a safe, positive, and supportive environment and be able to anticipate and meet our customers' needs, while proactively and empathetically coaching our team.

The Airport Operations Chief position will offer the opportunity to work in various areas, including station operations, ramp and tarmac operations, baggage services, and terminal operations, as well as interacting with and supervising third-party service providers. In all of these areas, you will be responsible for managing the customer experience and providing leadership to our frontline employee team.

Responsibilities

• Direct and supervise complex daily airport operations activities with care and class.
• Represent the Air Canada brand and embody the Company's vision for customer service excellence.
• Get to know our internal and external customers to be able to anticipate their needs and deliver on our promise.
• Take charge of customers in difficult situations.
• Establish and maintain trusting relationships. Foster employee development and empowerment by coaching and supporting the team to bring out their best.
• Collaborate in the direction and supervision of unionized staff and third-party service providers, and encourage employees to be accountable for their actions while respecting collective agreements and company standards.
• Monitor and ensure punctuality by supervising operational processes and procedures and collaborating with team members to manage and resolve delays or issues, while supporting our safety-first culture.
• Quickly manage and resolve operational disruptions, emergencies, and customer concerns.
• Ensure daily compliance with safety protocols and Standard Operating Procedures (SOPs), thereby fostering a 'Safety First, Always' culture.
• Conduct thorough, prompt, and accurate incident investigations and reporting.
• Manage various administrative activities to support airport operations, including maintaining accurate records, preparing required documents, and preparing reports, while ensuring compliance with Company policies and procedures.
• Perform duties at various airports as needed to meet operational requirements, demonstrating flexibility and adaptability in a dynamic environment. Duties are performed across terminals, boarding gates, and other indoor and outdoor airport areas, and require standing and walking for long periods, exposure to various weather conditions, and occasionally lifting and moving equipment.
• 24/7 airport operations will require shift work, including weekends and holidays.

Qualifications

• High school diploma, minimum, or equivalent experience in an operational environment.
• At least two years of management experience, or equivalent experience in an operational environment.
• Valid driver's license and ability to obtain a Security Identification Display Area (SIDA) identification card with ramp vehicle operating permit.
• Hold a valid passport for travel (including international travel of more than one day), as required.
• Ability to obtain airport-specific badges and seals (Security and USCBP clearances required).
• Customs seal is required; subject to approval by U.S. Customs and Border Protection or equivalent third party.
• Ability to work flexible hours in 24-hour airport facilities, including weekends and holidays.
• Ability to walk long distances, stand for long periods, and lift at least 23 kg (50 lbs).
• Strong leadership and team management skills, and ability to inspire, coach, and empower employees.
• Managerial courage to make difficult decisions to ensure operational integrity, safety, and punctuality.
• Excellent oral and written communication skills to effectively interact with team members, clients, and other stakeholders.
• Ability to solve problems and make decisions effectively in stressful situations.
• Excellent interpersonal relations (within the organization and team).
• Entrepreneurial spirit and autonomy.
• Sincere desire to create and promote a customer and employee experience worthy of one of the top 10 airlines in the world.
• Ability to build trust and rapport with frontline employees while providing performance coaching.
• Energetic, business-focused and tenacious attitude.
• Ability to adapt to new technologies and share knowledge thereof.
• Proven punctuality and reliability to foster overall team success in a fast-paced environment.

Note: Non-citizens holding employment authorization documents and Alien Registration Receipt Cards (Green Cards) may not be eligible to obtain a customs seal. Please consult the U.S. Customs and Border Protection website for eligibility information ( https://www.cbp.gov/travel/ebadge-trusted-worker-program ).

Conditions of Employment

Candidates must be legally eligible to work in the country concerned at the time an offer of employment is made and are responsible for obtaining necessary work permits, visas, or other authorizations. Proof of eligibility must be provided prior to the start date.

Language Requirements

All things being equal, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding workplace that highlights the unique contribution of our employees to our business success.

As an equal opportunity employer, we encourage diverse applications so that we can have a workforce that is varied and representative of our customers and the communities where we live and serve.

Air Canada thanks all applicants for their interest, but only those selected for an interview will be contacted.