Airport Manager

United States 1 AB Car Rental Services; United States; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Employee discounts on Avis/Budget cars

Employee Assistance Program

Job summary

Avis Budget Group in Columbus, OH is seeking an Operations Manager to oversee airport rental counter activities, staffing, and customer service excellence. You will coordinate shuttle operations, budgeting inputs, and HR policy implementation while ensuring efficient daily operations.

The role requires leadership experience in a related field, strong analytical skills, and a focus on continuous improvement in a fast-paced environment.

Qualifications

• BA/BS or equivalent required.
• 1+ years of leadership and management experience.
• Experience in car rental, human resources, training, customer service and operations.
• Working knowledge of P&L.
• Strong decision-making and independent judgment to establish operational plans.
• Strong analytical and math skills; able to review reports to determine actions.
• Excellent management skills to lead a large staff.
• Strong communication to convey vision and day-to-day ops to diverse audiences.
• Strong organizational/administrative skills for daily operations.
• Strong time-management and multi-tasking in a fast-paced environment.
• Strong customer service to prioritize rental needs.
• Strong problem-solving and results orientation; manage staff performance.

Responsibilities

• Manage all airport activities related to servicing customers at the rental counter and arranging rentals and selling incremental products.
• Plan staffing schedules based on business demands and oversee personnel.
• Oversee shuttling of customers between counters, cars, and airline terminal.
• Ensure customer complaints are handled and resolved promptly.
• Provide statistical information related to transactions and revenue projects.
• Assist management in preparing the annual budget.
• Monitor gasoline charges currently paid.
• Implement HR policies.

Skills

Leadership

Customer service

P&L knowledge

Analytics

Communication

Time management

Organization

Problem solving

MS Office

BART

Education

Bachelor's degree

Tools

O2

Job description

What You'll Do

• Manage all activities at an airport related to servicing of customers at the rental counter and arranging for the rental of vehicles, the selling of incremental products to customers, and the cleaning and preparation of returned vehicles for the next rental
• Manage, plan, and implement staffing schedules based on business demands and transaction levels and oversee exempt and nonexempt personnel
• Oversee shuttling of customers from rental counters to cars or from cars to airline terminal
• Ensure customer complaints are handled and resolved in a timely and effective manner
• Provide statistical information relating to transaction and revenue projects
• Assist management in the preparation of annual budget
• Monitor the price of gasoline charges currently being paid
• Implement HR policies

Perks You'll Get

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
• Contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

What We're Looking For

• BA/BS - Bachelor's Degree or equivalent required
• 1 + years of leadership and management experience
• Experience in car/truck rental preferred, human resources, training, customer service and general operations.
• Working knowledge of P&L
• Strong decision making ability and independent judgment to establish operational plans, within operational guidelines and in support of the business plan.
• Strong analytical and math skills. Must be able to review numerous reports and other sources of data in an effort to determine best course of action.
• Excellent management skills. Must be able to provide direction and support to a large number staff
• Very strong communication skills, including the ability to clearly articulate company vision as well as communicate accurate day-to-day operations information to a wide variety of audiences, including staff, operations management, independent contractors and vendors.
• Very strong organization and administration skills to ensure day to day smooth operations with detailed, accurate records.
• Strong time-management and multi-tasking skills with the capability to determine priorities in a fast paced, changing environment.
• Strong customer service skills. Must be able to provide good customer service directly to customers, and prioritize operations based on customer rental needs.
• Strong problem-solving skills and results-driven orientation. Ability to demonstrate the drive to achieve results and continuous improvement. Ability to manage performance of staff to drive district results.
• Working knowledge of MS Office, BART & O2
• Willingness to travel

Who We Are

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

Columbus

Ohio

United States of America