Airport Lounge Experience Lead

Abby's Catering; Houston, Northern (TX, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Abby’s Catering in Houston is seeking an Airport Lounge Supervisor to lead our premium lounge team, greet guests, verify access, and coordinate with airline partners to deliver a polished, high-end experience.

This role trains and guides staff, manages guest flow during peak times, and ensures safety and adherence to standards. Flexible shifts 6:00 AM–10:00 PM; availability includes weekends.

Qualifications

• English proficiency required; must speak, read, and understand English for safety training, documentation, and operational communication
• Bilingual or multilingual ability strongly preferred; Spanish, French, or other languages are a plus
• Previous experience in customer service, hospitality, front desk, concierge, airline, hotel, luxury retail, or related guest-facing roles preferred
• Strong communication skills, emotional intelligence, and a guest-first mindset
• Professional appearance and polished demeanor required
• Ability to remain calm, courteous, and professional in a fast-paced, high-traffic airport environment
• Reliable, punctual, detail-oriented, and able to follow procedures accurately
• Ability to stand, walk, and move throughout the shift as needed

Responsibilities

• Provide a warm, professional, and polished welcome to all lounge guests
• Verify lounge access through boarding passes, loyalty status, partner airline eligibility, or other required procedures
• Guide passengers to designated lounge areas, including First Class, Business Class, and Quiet Zones
• Assist guests with questions regarding lounge amenities, dining options, services, and facilities
• Provide general travel support, including flight updates, gate changes, and directional assistance
• Make clear, professional announcements as needed
• Monitor guest flow and support lounge operations during peak periods
• Maintain a clean, organized, calm, and guest-ready lounge environment
• Communicate guest needs, service concerns, or operational issues to leadership promptly
• Represent Abby’s Catering and airline partner standards with professionalism, composure, and attention to detail
• Support team members as needed to ensure a smooth and elevated guest experience

Skills

English proficiency

Bilingual

Customer service

Professional appearance

Communication

Team leadership

Calm under pressure

Job description

Abby’s Catering in Houston is seeking an Airport Lounge Supervisor to lead our premium lounge team, greet guests, verify access, and coordinate with airline partners to deliver a polished, high-end experience.

This role trains and guides staff, manages guest flow during peak times, and ensures safety and adherence to standards. Flexible shifts 6:00 AM–10:00 PM; availability includes weekends.