Airport Lounge Assistant GM — Luxury Guest Experience

Hyde Park Hospitality; Buffalo (NY); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance (Health, Dental, Vis

Cell Phone Stipend

Disability Insurance

Vacation and PTO

401K Plan with generous Company Match

EAP

Employee Discounts

Job summary

Hyde Park Hospitality is seeking an Assistant General Manager for the ALD BUF Full Time lounge at Buffalo Niagara International Airport. You will lead daily operations, drive guest experiences, and manage a frontline team across concierge, check-in, dining, and service areas.

The role requires 2–4 years of hospitality leadership, a business/hospitality degree, and the ability to maintain brand standards while ensuring safety and regulatory compliance. Availability includes weekends and holidays.

Qualifications

• Bachelor’s degree related to business or hospitality required.
• 2–4 years of management experience in fine dining, hotel, or upscale hospitality venue.
• Ability to follow all lawful safety, health, and liquor rules and regulations.
• Demonstrated leadership abilities with creating and growing a team.
• Ability to manage multiple priorities, professional communication, and guest service excellence.
• Excellent communication and presentation skills for varied audiences.
• Financial experience and business acumen.
• Excellent computer skills including MS Office.
• Maintain presentable, polished appearance per service standards.
• Must pass security background check for airport environment.

Responsibilities

• Active in daily operations and oversee a high-end guest experience.
• Lead frontline team to deliver luxury service and manage lounge operations.
• Ensure lounge teams stock guest interfacing sections including dining and bars.
• Schedule, payroll, and team training oversight with GM.
• Coach and develop frontline and management staff.
• Ensure training programs and certifications are completed.
• Achieve financial targets for company and client.
• Direct up to 30 team members and maintain health and safety standards.
• Ensure compliance with TSA and local airport regulations.

Skills

Hospitality focus

Guest experience

Decision making

Communication

Team building

Integrity

Developing others

Technical credibility

Analytical thinking

Continual learning

Education

Bachelor’s degree related to business or hospitality

Tools

MS Office

Job description

Hyde Park Hospitality is seeking an Assistant General Manager for the ALD BUF Full Time lounge at Buffalo Niagara International Airport. You will lead daily operations, drive guest experiences, and manage a frontline team across concierge, check-in, dining, and service areas.

The role requires 2–4 years of hospitality leadership, a business/hospitality degree, and the ability to maintain brand standards while ensuring safety and regulatory compliance. Availability includes weekends and holidays.