Airport Landside Operations Specialist (24/7)

Avports; New Haven (CT); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

Job summary

Avports in New Haven is hiring a Landside Operations Coordinator to support day-to-day terminal and landside operations at Tweed New Haven Airport (HVN). You will coordinate traffic, passenger flow, and incident responses in a fast-paced, 24/7 environment.

The role requires a high school diploma, at least one year in airport ops or related field, strong customer service, and the ability to obtain airport driving privileges.

Qualifications

• High school diploma required; technical training or associate’s degree preferred.
• At least 1 year of experience in airport operations, security, or a related field (or equivalent education).
• Valid driver’s license and ability to obtain airport driving privileges.

Responsibilities

• Monitor and control traffic flow across roadways, curbsides, and parking areas
• Support passenger flow, wayfinding, and terminal operations
• Respond to incidents, emergencies, and service requests per procedures
• Address passenger inquiries with timely resolution and a positive experience
• Conduct routine inspections of landside and terminal areas for safety, cleanliness, and readiness
• Monitor parking and curbside operations to support service and revenue control
• Oversee terminal ramp activities, including fueling coordination and ground support operations
• Escort vendors and contractors and ensure safety compliance
• Support airport security programs, including access control and surveillance
• Assist with snow and ice operations and weather response
• Maintain operational logs and communicate updates to leadership

Skills

Customer service

Communication

Organizational skills

Problem solving

Calm under pressure

Decision making

Public-facing

Education

High school diploma

Associate’s degree or technical training preferred

Job description

Avports in New Haven is hiring a Landside Operations Coordinator to support day-to-day terminal and landside operations at Tweed New Haven Airport (HVN). You will coordinate traffic, passenger flow, and incident responses in a fast-paced, 24/7 environment.

The role requires a high school diploma, at least one year in airport ops or related field, strong customer service, and the ability to obtain airport driving privileges.