Airport Janitorial Contracts & Quality Control Lead

Munich Airport NJ LLC; Newark (NJ); On-site; USD 80,000 - 90,000; Full time

Job summary

Munich Airport NJ LLC is seeking a Contract and Quality Control Manager in Newark, NJ. You will oversee janitorial contracts, ensure quality and compliance, and drive continuous improvement using Maximo and Power BI.

This role partners with airlines, Port Authority, TSA, and tenants to maintain high service standards in a 24/7 airport environment. The ideal candidate has 7–10 years in facilities or janitorial management, with 3–5 years managing large contracts, and a Bachelor’s in a related

Qualifications

• Bachelor's degree in Facilities Management, Business Administration, Hospitality Management, Aviation Management, Operations Management, or related field preferred
• Relevant industry certifications in facilities management or contract management are desirable
• 7–10 years of progressive experience in janitorial, custodial, soft services or facilities management
• 3–5 years of management experience overseeing large-scale janitorial or soft services contracts in a high-volume environment
• Experience developing and administering quality assurance programs, inspections, audits, and corrective action processes
• Experience working in a 24/7 operational environment with a focus on service continuity

Responsibilities

• Develop and maintain world-class scopes of work, service standards, specifications, and performance requirements for custodial and janitorial service contracts.
• Support evaluation, onboarding, and ongoing management of custodial, waste management, and related facility service providers.
• Develop and administer inspection, verification, and quality assurance programs that measure compliance with contractual requirements and standards.
• Perform field checks of service quality, staffing, equipment, supplies, and work practices; document deficiencies and coordinate corrective actions with contractors.
• Monitor contractor compliance in collaboration with Facilities and Maintenance Contract Managers; escalate gaps as needed.
• Develop, maintain, and improve quality control plans, inspection forms, reporting tools, and procedures.
• Analyze complaints, trends, and performance results; recommend changes to practices and staffing.
• Participate in procurement, renewal, and negotiation of service contracts.
• Develop sanitary practices and serve as a technical resource to stakeholders.
• Respond to complaints by researching, validating, coordinating resolution, and ensuring follow-up.
• Coordinate janitorial service delivery with airlines, Port Authority, TSA, and tenants; ensure issues are documented and closed.
• Participate in meetings and provide status updates, risks, and actions.
• Maintain professional relationships across the airport community and balance operational needs with contracts.
• Perform other duties related to contract administration and quality assurance.

Skills

Facilities management

Contract management

Quality assurance

Stakeholder management

Maximo

Power BI

Negotiation

Education

Bachelor's degree in Facilities Management

IFMA FMP or CFM desirable

Tools

Maximo

Power BI

Job description

Munich Airport NJ LLC is seeking a Contract and Quality Control Manager in Newark, NJ. You will oversee janitorial contracts, ensure quality and compliance, and drive continuous improvement using Maximo and Power BI.

This role partners with airlines, Port Authority, TSA, and tenants to maintain high service standards in a 24/7 airport environment. The ideal candidate has 7–10 years in facilities or janitorial management, with 3–5 years managing large contracts, and a Bachelor’s in a related