Airport Ground Operations Lead

Outagamie County; Appleton (WI); On-site; USD 22,000 - 30,000; Full time

Job summary

Outagamie County seeks an Airport Operations Specialist II to support all ground operations for inbound and outbound aircraft at the Appleton International Airport. The role focuses on delivering exceptional customer service to flight crews, passengers, and vendors while coordinating ground support activities.

The position requires a high school diploma or GED, a valid Wisconsin driver's license, and the ability to obtain required certifications.

Qualifications

• High school diploma or GED required.
• Must be 18 years or older.
• Valid Wisconsin driver’s license required.
• Ability to obtain FAA or other required safety/training certifications.

Responsibilities

• Perform aircraft ground services for commercial and general aviation.
• Act as Ground Security Coordinator, Cross Utilized Agent (CUA), ground handling lead or trainer.
• Provide fuel and deice QA and audits; oversee equipment repair and inventory.
• Engage with customers and stakeholders to provide exceptional service.
• Assist with staff scheduling and efficiency planning.
• Assist passengers and pilots with boarding and baggage handling.

Skills

Interpersonal communication

Customer service

Team coordination

Education

High school diploma or GED

Wisconsin driver’s license

Job description

Outagamie County seeks an Airport Operations Specialist II to support all ground operations for inbound and outbound aircraft at the Appleton International Airport. The role focuses on delivering exceptional customer service to flight crews, passengers, and vendors while coordinating ground support activities.

The position requires a high school diploma or GED, a valid Wisconsin driver's license, and the ability to obtain required certifications.