Airport General Manager — Lead Ops & Guest Experience

Socket.dev; Omaha (NE); On-site; USD 90,000 - 120,000; Full time

Job summary

Runza National Inc., operated by Plum Market Food Service, seeks a General Manager for the Runza airport location in Omaha. This full-time role leads operations, guest service, and financial performance in a fast-paced airfield environment, with a focus on food safety, staff development, and strong team culture.

You will oversee scheduling, inventory, and compliance while driving margins and guest satisfaction. A hands-on leader is essential to thrive on the floor and in back-office processes.

Qualifications

• 1–5 years of management experience in food service, retail, or hospitality.
• Proven success in high-volume operations and leading diverse teams.
• Must pass background check and obtain airport badge.

Responsibilities

• Oversee daily operations at the Runza airport location to ensure guest-focused service.
• Lead, coach, and develop a high-performing team with clear expectations.
• Ensure compliance with airport regulations and food safety standards.
• Maintain inventory, control costs, and manage labor efficiency.
• Schedule shifts to optimize coverage and performance.
• Resolve guest concerns professionally and promptly.
• Monitor financial performance and drive margins, waste reduction.
• Collaborate with leadership to implement best practices.
• Work on the floor to support service and identify workflow improvements.
• Maintain cleanliness, safety, and security throughout the location.

Skills

Leadership

Operations management

Team development

Communication

Inventory management

Food safety

Education

ServSafe Certification

Tools

Toast

Microsoft Office

ADP

POS systems

Back-office systems

Job description

Runza National Inc., operated by Plum Market Food Service, seeks a General Manager for the Runza airport location in Omaha. This full-time role leads operations, guest service, and financial performance in a fast-paced airfield environment, with a focus on food safety, staff development, and strong team culture.

You will oversee scheduling, inventory, and compliance while driving margins and guest satisfaction. A hands-on leader is essential to thrive on the floor and in back-office processes.