Airport Gate & Passenger Flow Monitor

G2 Secure Staff; Honolulu (HI); On-site; USD 22,000 - 30,000; Full time

Job summary

G2 Secure Staff is seeking a security monitor to assist passengers at the airport in Honolulu. You will monitor passenger flow, direct to lines and boarding areas, and provide friendly, professional customer service while upholding safety and airport regulations.

In this role you will identify and escalate operational issues and support during irregular operations, delays, and peak travel periods. Prior customer service experience is helpful; security experience preferred.

Qualifications

• 1-2 years (required)
• 1 year (preferred)
• security (preferred)

Responsibilities

• Monitor passengers in other high-traffic areas
• Direct passengers to appropriate lines, checkpoints, counters, or boarding areas
• Provide friendly and professional customer assistance to passengers
• Identify and elevate operational issues, safety hazards, or service disruptions to leadership
• Monitor compliance with safety, security, and airport regulations
• Assist during irregular operations, flight delays, cancellations, and peak travel periods
• Maintain professionalism and composure in high-volume and fast-paced environments
• Perform other duties as requested

Job description

G2 Secure Staff is seeking a security monitor to assist passengers at the airport in Honolulu. You will monitor passenger flow, direct to lines and boarding areas, and provide friendly, professional customer service while upholding safety and airport regulations.

In this role you will identify and escalate operational issues and support during irregular operations, delays, and peak travel periods. Prior customer service experience is helpful; security experience preferred.