Airport FBO - Office Assistant/Customer Service Representative (FULL-TIME SECOND SHIFT)

Outagamie County; Appleton (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Outagamie County is seeking an Office Assistant to provide general administration support and customer service for airport operations. The role includes receptionist duties, data entry, mail handling, and assisting with events and communications.

The position requires flexibility for four 10-hour shifts (Wed–Sat, 1:00 PM–11:00 PM) with training on select Mondays and Tuesdays. TSA background checks may apply.

Qualifications

• Clerical experience and ability to perform typing, filing, scheduling and minute taking.
• Strong customer service and receptionist skills.
• Ability to work with multi-line phone systems and respond to inquiries.

Responsibilities

• Perform clerical duties: typing, filing, reports, minutes, scheduling meetings and events.
• Greet visitors and route inquiries by email/phone to proper department.
• Support ground, facility and passenger services at the airport.
• Record minutes at meetings and assist with events and promotions.
• Maintain department files and databases related to Airport/FBO tenants and contacts.
• Communicate with tenants, users and the public; handle surveys and data collection.

Skills

Organizational skills

English communication

Confidentiality

Customer service

Multiline phone handling

Education

High school diploma or GED

Equivalent combination of education and experience

Tools

General office software

Job description

Reporting to the Airport Operations Supervisor, the Office Assistant performs general administration support functions, customer service support including tasks related to aircraft FBO operations and receptionist duties.

Schedule:

This is a full-time position working four 10-hour shifts, Wednesday through Saturday, from 1:00 p.m. to 11:00 p.m. During the first few weeks of employment, training will include select Mondays and Tuesdays. There is possibilities of overtime and some flexibility

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Performs a variety of clerical duties such as typing, filing, generating reports, taking minutes, scheduling meetings, tours, appointments and vacation calendars, facilitate incoming and outgoing mail, order and maintain stock of office supplies.
• Serves as receptionist by greeting visitors and tenants, responding to general inquiries, and routing all incoming questions by email and phone to the proper department.
• Support commercial ground, facility and passenger services, such as terminal aircraft ground support, baggage handling, airport ambassador, parking and valet services
• Records minutes at Airport meetings.
• Assist Airport Marketing Manager and Operations Supervisors with managing and corresponding using social media outlets.
• Coordinates and assist airport administration/FBO correspondence with tenants, users, and general public.
• Initiates, updates and maintains department files and records, Airport/FBO statistical data and surveys.
• Assists in planning and organizing events ie. service announcements, ground- breakings, meetings, tradeshows and promotions.
• Assists with special events for Airport and FBO initiatives
• Conducts customer surveys for Airport and FBO initiatives
• Maintain master database for all contacts for use by Administration and FBO tenants.
• Maintains regular and predictable attendance, works overtime/extra hours as required.
• Performs other duties as assigned.

• High school graduate or G.E.D and valid Wisconsin driver’s license
• Or, any equivalent combination of education and experience which provide the necessary knowledge, skills, and abilities

• Knowledge of and demonstrated ability to conform to goals, policies, and procedures of the Department as well as the Outagamie county Work Rules and Terms of Employment.
• TSA background security checks and other testing as required
• Ability to organize work.
• Must be comfortable working early morning, day, and nights and in all-weather conditions
• Ability to work without direct management supervision
• Knowledge of Airport and department goals, policies and procedures.
• Knowledge of and demonstrated skill in performing general clerical duties.
• Ability to handle simultaneous calls on multi-line phone systems
• Knowledge of general office equipment such as photocopy, fax machines, multi-line telephone and calculator.
• Demonstrated ability to comply with appropriate safety regulations.
• Ability to effectively use computer software utilized by the department.
• Ability to effectively communicate in English and understand and follow written and oral instructions.
• Ability to maintain strict confidentiality.
• Ability to work semi-independently making sound decisions using good judgment.
• Ability to effectively use tact and diplomacy with staff, co-workers, tenants, and the general public.
• Demonstrated reliability in attendance and flexibility to work hours.

PHYSICAL REQUIREMENTS:

• Standing and walking for extended periods of time
• Good eye-hand coordination with good peripheral vision