Airport FBO Office & Customer Service Specialist

OUTAGAMIE COUNTY; Appleton (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

OUTAGAMIE COUNTY is seeking an Office Assistant to provide general administration and customer service in an airport FBO setting. The role includes receptionist duties, typing, filing, scheduling, mail handling and stock control.

The position requires availability for early mornings, day, and night shifts as listed, with 365-day airport operations. Must have a high school diploma or GED and a Wisconsin driver’s license. EAA AirVenture coverage is required as needed.

Qualifications

• Proven ability to perform general clerical duties.
• Excellent communication with staff and public.
• Ability to handle multiple inquiries by phone and email.

Responsibilities

• Perform clerical duties: typing, filing, reports, minutes, scheduling meetings.
• Greet visitors, respond to inquiries, route questions to proper department.
• Support ground, facility and passenger services for airport operations.
• Record minutes and assist with social media updates for airport initiatives.
• Coordinate correspondence with tenants, users and public.
• Maintain department files, data and surveys; assist with events and promotions.

Skills

Customer service

Receptionist duties

Clerical skills

Communication

Multiline phone handling

Office software

Education

High school diploma or GED

Tools

Office equipment

Job description

OUTAGAMIE COUNTY is seeking an Office Assistant to provide general administration and customer service in an airport FBO setting. The role includes receptionist duties, typing, filing, scheduling, mail handling and stock control.

The position requires availability for early mornings, day, and night shifts as listed, with 365-day airport operations. Must have a high school diploma or GED and a Wisconsin driver’s license. EAA AirVenture coverage is required as needed.